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digicel cuba roaming

Digicel ends Cuba roaming service for U.S. customers on April 9

Digicel, which provides wireless networks throughout the Caribbean, Central America, and the South Pacific, is dropping its Cuba roaming service for U.S. customers on April 9. Find out more about Digicel’s Cuba roaming services below.

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The Jamaica-based company was one of several that saw potential in the Cuban market after the United States and Cuba reestablished diplomatic relations on July 20, 2015, and the Obama administration made it easier for Americans to travel to Cuba. Travel by Americans to Cuba has slowed somewhat since the Trump administration issued more restrictive Cuba travel regulations in November.

Digicel stopped selling its Cuba Roaming SIM cards in the United States on Feb. 15, although existing customers are still able to top up their accounts and will be able to use the service until midnight on April 9.

Prepaid or postpaid Digicel customers in the Caribbean, Central America, and the South Pacific will still be able to roam during visits to Cuba. Only those who bought SIM roaming cards in the United States will be affected.

Customers with unused SIMs can visit www.digicelcubaroaming.com to apply for full refunds by April 9, and Digicel has also put in place procedures for customer returns to online and in-store resellers.

Digicel Group is a leading global communications provider with operations in 31 markets in the Caribbean, Central America, and Asia Pacific.

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