Three Ireland wrongly bills customers for data roaming fees

The messages were sent through the operator's '3Alerts' system

Three Ireland has apologised after including bogus roaming fees to customers’ bills.

In some circumstances, subscribers had been instructed that they had been charged greater than €160 ($179; £147) for giant quantities of data use that exceeded their allowance.

 

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Many have been alerted to the cost by a sequence of textual content messages from the agency, after which discovered that their service had been suspended as a consequence.

The corporate has blamed “a system improve error”.

It added on social media that it was at present attempting to establish which customers had been affected and would refund them “in the end”.

Some customers have complained that they’ve been instructed they must wait a number of days for the cash to be reimbursed.

Others mentioned they needed to wait hours in line to have their calls to Three’s assist service to be answered, as a result of there have been tons of of others ready within the queue in entrance of them.

Some customers reported persevering with to have acquired the textual content warnings on Thursday morning.

However a spokeswoman for Three mentioned the issue had now been handled.

“Because of a system improve error, a lot of customers might have skilled points with roaming expenses yesterday,” she instructed the BBC. “All service has now been absolutely restored.”

3 Ireland has advised customers to ignore the errant text messages and said refunds would be issued.

“Due to an error with an IT system upgrade, some customers received SMS yesterday about charges that may have applied incorrectly to their account,” the company said in a statement.

“Prepay customers will be refunded … Bill pay customers will be rectified on their next bill. We apologise for any inconvenience.”

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