Tele2 supported Russians blocked abroad due to the coronavirus pandemic. In an emergency, the opportunity to stay in touch with family and friends, colleagues and familiar contacts comes to the fore. Messengers are the main channel of communication for customers, so Tele2 made free text messaging to WhatsApp, Viber and TamTam. The service “Unlimited messengers abroad” is available even with a zero balance. Customers can use the opportunity until April 6th. At the beginning of next month, the company will decide to extend the free period or to close the service.
The service “Unlimited messengers abroad” is available in the following countries: Australia, Austria, Vatican, Denmark, Israel, Italy, Kazakhstan, Qatar, China, Kuwait, Latvia, Lithuania, San Marino, Singapore, USA, Thailand, Taiwan, Turkey, Ukraine, Finland, Croatia, Montenegro, Sweden, Estonia.
The service is available on any tariff plans. It can be activated for free in your account or using the command specified in the SMS.
Oleg Reshetin, Tele2 Product Portfolio Strategic Development Director:
“At this difficult time, it is important for us as an operator to contribute to resolving a difficult situation and reducing overall tension. We have already taken a number of measures to support Tele2 subscribers abroad. Free messaging saves our customers the need to think about balance and helps keep in touch with home. So they will be easier to cope with problems, better to feel the support of relatives and bring closer homecoming. “
Earlier, Tele2 made the “On Trust” service available to all customers remaining in Europe and the CIS countries. When activated, subscribers can continue to use the connection in roaming with a negative balance of up to 1000 rubles.
In addition, on March 18, Tele2 for a day made a free service “Unlimited Internet Abroad” for customers residing in Europe and the CIS. The company also organized an SMS reference mailing list. The messages indicated the telephones of embassies and consulates of those countries in whose territory the subscribers were.
Starting March 25, 2020, for all subscribers of Moscow and the Moscow Region over 65 who observe self-isolation due to the threat of the spread of coronavirus infection and who are unable to top up their mobile phone accounts in a timely manner, it is proposed to use the “ On Trust ” service on special conditions. The service is activated for free and allows you to continue to use Tele2 communication services with a zero or even negative balance.
The service can be activated by remotely contacting operator support in any convenient way.