stc launched its ‘stc Roam’ campaign in preparation for the summer season, communicating the exclusive benefits stc customers get, as well as the ease of access through stc’s digital platforms. stc Roam is one of the largest roaming networks worldwide, offering a wide range of roaming services, including 5G roaming coverage spanning over 120 countries globally, as well as the only network in Kuwait that has roaming services in the Seychelles.
stc announced in a statement that the enhanced customer journey further builds on the Company’s digital transformation strategy, allowing customers to subscribe and manage roaming services using the stc website and the mystc app. The Company has also incorporated new features and add-ons which make staying connected much easier and seamless, especially with the approaching summer travel season. “stc Roam” your ultimate travel partner offers now more flexibility with auto activation service as well as non-stop connectivity with voice and internet add-ons as part of the enhanced features that have been designed to enrich customer’s Roaming experience. Customers will also get to enjoy the flexibility of stc’s roaming bundles, in which customers that have subscribed to the service will only get charged on arrival to their destination.
Customers subscribing to roaming internet plans can select from two bundles based on their travel plans. The first plan which is for only KD 7 offers 7-days up to 2GB internet usage per day all around the world, while for customers traveling abroad for longer periods, stc offers a 30-day plan up to 2GB internet usage per day around the world for only KD 25. As part of the roaming bundles, customers can benefit from free hot-spot sharing, as well as renew their bundles if they reach their daily quota.
Commenting on the revamped roaming experience, engineer Amer Atoui, Chief Consumer Officer of stc, said, “With the summer season approaching, we’re proud to offer our valued customers a wide range of roaming services through stc Roam including 5G roaming coverage , the largest roaming network spanning over 120 countries. Our commitment to continuously widen our network coverage across continents provides our customers with an unrivaled experience when traveling abroad. Customers can stay seamlessly connected with their loved ones while managing their roaming services conveniently through the stc website or the mystc KW app.”
Atoui added, “With a deep understanding of our customers’ needs, stc has progressively been working towards enhancing the customer journey throughout its various solutions, one of which includes roaming services. Based on this approach, we’ve been introducing new and evolving customer-centric solutions allowing our customers to grasp the vast capabilities enabled for them by our enhanced and developed network, which delivers an exceptional and seamless experience to our customers.”