Etihad Airways & Emirates among the first airlines to launch IATA travel pass

The IATA Travel Pass will enable users to create a ‘digital passport’ to receive COVID test results and verify they are eligible to undertake their journey.
Emirates & Etihad Airways customer service just get better: The International Air Transport Association and both national airlines of the UAE, Etihad Airways and Emirates, announced a partnership to launch the IATA Travel Pass for Emirates & Etihad Airways’ guests.
The IATA Travel Pass is a mobile app to help passengers easily and securely manage their travel in line with government requirements for COVID-19 tests or vaccines.

IATA Travel Pass will initially be offered to Etihad’s guests on selected flights from Abu Dhabi in the first quarter of 2021. If successful, the pass will be extended to other destinations on the Etihad network.

Prior to a full roll out, Emirates will implement phase 1 in Dubai for the validation of COVID-19 PCR tests before departure. In this initial phase, expected to begin in April, Emirates customers travelling from Dubai will be able to share their COVID-19 test status directly with the airline even before reaching the airport through the app, which will then auto-populate the details on the check-in system.

The IATA Travel Pass will enable Etihad’s guests to create a ‘digital passport’ to receive COVID test results and verify they are eligible to undertake their journey. Importantly, IATA Travel Pass will keep passengers in control of their data and facilitate the sharing of their test with airlines and authorities for travel. It will also make it convenient for passengers to manage travel documentation throughout their journey.

“COVID-19 tests and vaccinations will be key to get the world flying again. Since 1 August 2020, Etihad is the only airline requiring a pre-departure negative PCR test result for all passengers worldwide, and again on arrival in Abu Dhabi, giving our guests the added assurance of safety when they travel with us. A high priority for Etihad is for our guests to have an easy, secure and efficient way to identify and verify their information. Being one of the first airlines globally working with IATA as a pioneer partner on the IATA Travel Pass is a big step forward for Etihad’s guests and for the industry,” said Mohammad Al Bulooki, Chief Operating Officer, Etihad Aviation Group.

Adel Al Redha Emirates’ Chief Operating Officer said: “While international travel remains as safe as ever, there are new protocols and travel requirements with the current global pandemic. We have worked with IATA on this innovative solution to simplify and digitally transmit the information that is required by countries and governments into our airline systems, in a secure and efficient manner. We are proud to be one of the first airlines in the world to pilot this initiative, which will provide an enhanced customer experience and conveniently facilitate our customers’ travel needs.”etihad airways customer service

Etihad has been actively exploring the roll out of digital health certification for its guests, and this latest partnership with IATA, alongside similar programmes the airline has in development, shows the technology is advancing quickly to make it a reality. To standardise the way in which passenger wellness can be assured during the COVID-19 pandemic, at an industry level, Etihad is actively campaigning for collaboration and a united regulatory response to restore confidence in flying.

The Etihad Airways partnership to launch the IATA Travel Pass is an important milestone on the road to meaningfully restarting international travel. Our aim is to give all governments the confidence to re-open borders to travellers based on verified vaccine and testing data. The initial stage of the Etihad launch will focus on all four elements of the IATA Travel Pass modules, one of the first airlines in the world to do so,” said Nick Careen, IATA’s Senior Vice President, Airport, Passenger, Cargo and Security.

Emirates is committed to providing a seamless customer experience at all touchpoints. In the last few months, it has introduced a smart contactless journey with an integrated biometric path and other services including self-check-in and bag drop kiosks at Dubai International airport for a smoother airport experience.

IATA Travel Pass has been developed as four independent modules that can interact with each other. These modules cover registries for regulatory entry requirements and labs/test centers, verified certificate issuance, digital identity and the possibility for passengers to share their tests results along their journey via their mobile device. These modules can work together as one complete end-to-end solution. Or they can be used separately to complement systems that others are building. IATA has developed these modules to ensure they are interoperable with other industry solutions.

Etihad Airways customer service: 00 971 600 555666;

Emirates customer service: +971600555555

etihad airways customer service

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