Vodafone Germany starts customer service over WhatsApp
According to Facebook, more than 1.5 billion people in over 180 countries use WhatsApp to stay in touch with friends, families and businesses anytime, anywhere . From now on you can also text it with the customer service of Vodafone
Vodafone Germany announced a start to customer service over WhatsApp, claiming a first on the German market. This follows the recent introduction of Apple Business Chat, SMS and its own AI bot Tobi to serve customers, as the operator looks to digitise its operations further.
Gerhard Mack, Managing Director Commercial Operations at Vodafone Germany, said: “Communication via WhatsApp is one of the most well-known and popular things we communicate about every day. We want to enable our customers to benefit from these advantages in dialogue with us. From our experience with our other messaging offerings, such as the Apple Business Chat and our virtual chatbot TOBi , we know that our customers are increasingly appreciating the benefits of messaging: direct and personal assistance at all times. “
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