With enterprise offices located around the globe and wireless phone users complicating call detail records tracking, it isn’t any wonder that companies find bill reconciliation difficult. Most of telecom bills failures have to do with errors in the operating system, which issue the invoice automatically generating undue charges. Check out 5 most common telecom bills errors.
Erroneous roaming billing
In the event that you travel frequently to other countries where there is no Roaming like at home rule. In this case, you should check on your bill that no additional charges. And if there is any extra cost, see if it belongs to the line with which you have contracted the bonus.
Incorrect Rates/Contract Renewals
It is rather often that some companies reach special agreements with their telecom operators. Billing programs may not process this information correctly and issue a charge on the invoice that should not appear. In this case, it is convenient to locate the error on the invoice and claim it from the company requesting its return.
Premium services and subscriptions
At the time of contracting a line, there are some premium services or special subscriptions such as Pay per View content, or operator information SMS, which are activated in our default rate .
To deactivate them, it is necessary to cancel them with your operator. If they continue to be charged on the bill despite being deactivated, you must claim this fault and ensure that it is properly unsubscribed.
It is possible that your company has contracted a plan or rate with a bag of minutes or data assigned . A failure in billing, would be paying minutes of calls or consumption of data that are contemplated within these rates. To avoid this, it is advisable to add all the minutes and data that have been consumed throughout the month and check that they do not actually exceed the limit contracted in our rate.
Calls to special lines such as 902, 800 or 807 or 060 bring additional surcharges that could be avoided with the restriction of these calls. This type of extra charge on your bill will only be claimed if the restriction to these lines has been previously requested.
Wondering if you are missing these errors?
Manual telecom bill reconciliation often cannot catch the numerous errors contained in most invoices.
In today’s cost-conscious environment enterprises cannot afford such telecom billing errors and one of best solutions is to outsource this services and reduce companies cost and save your time. Get Alertify to eliminate those mistakes.