Nokia launches AVA Customer and Mobile Network Insights
Nokia has launched AVA Customer and Mobile Network Insights, an analytics software solution for communication service providers (CSPs) for the collection and analysis of 5G network data.
AVA Customer and MobiIe Network Insights is built on Nokia’s AVA Open Analytics Framework, a data mesh architecture that facilitates the creation of data products that can be exposed via open Application Programming Interfaces (APIs) for improved collaboration and co-creation with CSPs and their partners.
Nokia is rated #1 in Data, AI and Development platforms (Analysys Mason, 2022), #1 in AI Operations (Appledore Consulting, 2022) as well as the recipient of evidence-based awards for AI innovation from TM Forum.
Roz Roseboro, Principal Analyst of Omdia, said: “AI and analytics can solve the challenge of fragmented data scattered across CSP networks. Nokia AVA provides a unified language to facilitate collaboration between network operations, engineering and customer care teams. Actionable insights enable CSPs to optimize network performance and customer experience.”
“AVA Customer and Mobile Network Insights give CSPs the type of deep intelligence they require to ensure they are getting the most out of their networks and meeting their customer needs,” Hamdy Farid, Senior Vice President, Business Applications at Nokia, said.
Meeting customer needs in the 5G era AVA Customer and Mobile Network Insights
Achieving real-time visibility of a customer’s journey across networks, transactions and interactions is vital. This can reveal very inconsistent and disjointed customer experiences.
Creating this single view of the subscriber means not only pulling in data from many different sources but also breaking down silos inside the CSP. Meeting this challenge requires a solution that gives an end-to-end view of insights across multiple domains. This solution should cover the mobile network as well as offer end-to-end customer visibility that can be accessed by multiple departments.
AVA Customer and MobiIe Network Insights
Using data is essential for CSPs aiming to optimize their network and meet their customer needs. Nokia AVA Customer and Mobile Network Insights unleash limitless insights to multiple CSP departments.
It uses AI to collect and analyse data and give actionable insights with next-step recommendations to multiple teams. With Customer and Mobile Network insights, CSPs can plan their mobile network in the most cost-effective way while delivering a superior customer experience.
