The provision of high-speed internet access is now an essential guest service within the hospitality industry for guests to stay connected anytime, anywhere within the hotel. To address this rising need, Sun Hung Kai Properties Limited (SHKP) has joined hands with SmarTone to bring ultra high-speed 5G network experience to its 11 hotels in Hong Kong, including the prestigious international brands Four Seasons Hotel, W Hong Kong, The Ritz-Carlton and the Royal Hotel Collection. hong kong smart hotels
In collaboration with SHKP, SmarTone has also introduced a special “Extravagant Hotel Staycation” offer for its new 5G customers. Eligible customers can choose from a selection of SHKP’s hotels and enjoy a luxurious staycation experience for up to 2 nights with room upgrade, complimentary breakfast, and other bonus privileges such as spa voucher, birthday cake etc.
To elevate enjoyment and offer better engagement with hotel guests, the first 5G robot for SHKP hotels “WW” will appear at W Hong Kong during designated period. Robot “WW” has an endearing appearance with a white body and lively eyes that captures attention.
With 5G’s ultra-low latency, coupled with AI and Chatbot technology, Robot “WW” can be served as a digital concierge to respond quickly to hotel guests’ enquiries by connecting to the Cloud. It can also mark special occasions by, for example, singing a happy birthday or love song to create an unforgettable experience for guests during their staycations.
Ms Josephine Lam, Head of Sales and Marketing at SmarTone said, “SmarTone is delighted to collaborate with SHKP hotels to bring faster, stabler and smoother 5G network experience to hotel guests, as well as the exclusive staycation offer to our customers. SmarTone already offers full 5G coverage in Hong Kong, including SHKP malls and hotels. According to a previous conducted independent market survey, SmarTone 5G was selected as the Consumers’ No. 1 Best Preferred 5G Network, which is incredibly encouraging. We will continue to dedicate our efforts to innovations and delivering the highest quality 5G network experience to our customers’”
Mr Tasos Kousloglou, CEO (Hotel Division) of SHKP said, “We are very excited to launch the staycation offer at our hotels with SmarTone. In the past few months, many people have had to stay in Hong Kong due to COVID-19 travel restrictions, so we are looking forward to offering an even higher hospitality experience to local citizens. With the 5G robot and other technology-enabled features, we are confident that our guests can enjoy a truly memorable stay in our hotels.”
SHKP hotels are committed to injecting smart technology to elevate hospitality experience. New features include smart self-check-in and check-out as well as an advanced in-room control system which allows guests to control the lighting and temperature with an iPad, offering an even more flexible and convenient hotel stay while increasing the operational efficiency of the hotel. All international hotels such as the Four Seasons, The Ritz-Carlton, W Hong Kong offer mobile key function which allows access to guest rooms via guests’ mobile devices. All SHKP hotels will also be upgraded to the latest WIFI network for more stable connection with multiple devices.
SmarTone offers full 5G coverage in Hong Kong, providing the widest network coverage both indoors and outdoors. The network covers over 250 key indoor areas, including prime locations, commercial areas and major malls; it is also extended to 10 major MTR lines and 65 rural areas, including outdoor cycling tracks, hiking trails and campsites.
SmarTone 5G is also Hong Kong’s only mobile operator that provides 5G coverage at Tai Lam Tunnel.
The SmarTone 5G network is now available in 11 SHKP hotels, including the Four Seasons Hotel, The Ritz-Carlton, W Hong Kong, Hyatt Centric Victoria Harbour Hong Kong, The Royal Garden, Royal Park Hotel, Royal Plaza Hotel, Royal View Hotel, Alva Hotel By Royal, Crowne Plaza Hong Kong Kowloon East and Holiday Inn Express Hong Kong Kowloon East. hong kong smart hotels