Accor partners with AXA to provide guest medical support

According to Accor, its guests will benefit from AXA Partner’s recent advances in telemedicine through free access to medical teleconsultations - 24-hour medical assistance for non-urgent situations

Accor, a global hospitality leader, and AXA, a global leader in insurance, announce an
innovative strategic partnership to provide medical support to guests across the 5,000
Accor hotels worldwide. accor axa guest medical support


Accor guests will be able to benefit from the highest level of care thanks to the expert medical solutions of AXA Partners, AXA’s international entity specialized in assistance services, travel insurance and credit protection.
First and foremost, Accor guests will benefit from AXA’s most recent advances in
telemedicine through free access to medical teleconsultations. Guests will also get access
to AXA’s extensive medical networks with tens of thousands of vetted medical
professionals. This will allow hotels to make the most relevant referrals (eg language,
speciality, etc..) to their guests in the 110 destinations where Accor is present.

For non-urgent medical needs during your stay, for example if you are feeling unwell, forgot a prescription or wish to get medical advice:

1) Contact the reception desk to let the team know you would like to consult a medical professional.
2) Reception will give you the option of a free telephone consultation or access to a selection of AXA-certified healthcare providers for a face-to-face consultation.

Telephone consultation accor axa guest medical support

-> If you choose a telephone consultation, an English or French[3]-speaking General Practitioner will call you on your mobile. In most countries, a prescription can be delivered if necessary.

Why use this service?

  • If you wish to speak to a doctor quickly from your hotel room.
  • Telephone consultation is suitable for any non-urgent medical need, including if you suspect you might be suffering from COVID-19 without any severe symptoms.

Face-to-face consultation accor axa guest medical support

-> If you would prefer a face-to-face consultation with an AXA-certified local healthcare provider, reception will give you the contact details of medical professionals (e.g. dentists, general practitioners), best matching your needs in terms of desired language and availability. You can then choose a practitioner and book an appointment.

Why use this service?

  • If you wish to consult a doctor in person.
  • All selected medical professionals within the AXA network speak at least English in addition to the local language,
  • All providers within the AXA medical network undergo a strict selection process and continuous monitoring. accor axa guest medical support
Please note that these services will be deployed step by step around the world.


Last month, Accor and BNP Paribas become strategic partners and announced a co-branded payment card in Europe

This card will be linked to the Group’s loyalty program ALL – Accor Live Limitless and will be available in several versions. It will offer members the opportunity to collect loyalty points when making everyday purchases and to receive benefits tailored to their interests.

The card will be launched in France early 2021 before being gradually rolled-out in Europe.

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