Streamers and Gamers Benefit Most from 5G, J.D. Power Finds

Verizon Ranks Highest in All Six Regions; Ties with AT&T in Southwest Region

4K video footage of a Young African handsome pro Gamer playing an online video game and having a live stream.

In 2021, the gaming industry is expected to generate revenues of around USD 175.8 billion, and is set to grow with an expected CAGR of 8.7 percent. With close to 3 billion gamers worldwide, this is an opportunity not to be missed by service providers. 5g gaming

5G networks and cloud gaming services are becoming increasingly accessible on smartphones and tablets, and in turn, new opportunities to innovate and expand the gaming market are emerging. But there are challenges. Streamed gaming places a much higher demand on mobile networks and typically requires a throughput of up to 30 megabits per second. Today’s networks are often not up to speed, Ericsson reports.

Problems with streaming audio and video have the most negative effect on network quality satisfaction, however, as 5G rolls out across the US, those customers with 5G-capable devices experience fewer problems, according to the J.D. Power 2022 U.S. Wireless Network Quality Performance Study—Volume 1, released today.

“Efforts by wireless carriers to communicate the rollout and benefits of 5G have not gone unnoticed, as most customers are now aware,” said Ian Greenblatt, managing director at J.D. Power. “Now, the new task is to switch more customers to 5G-capable devices to ensure improved network reliability experiences. This should go a long way to improve wireless network quality satisfaction and, therefore, customer retention.”

Study Rankings 5g gaming

Verizon Wireless ranks highest in the Mid-Atlantic, North Central, Northeast, Southeast and West regions, achieving the lowest network quality problems per 100 connections (PP100) in call quality, messaging quality and data quality in each region. Verizon Wireless and AT&T rank highest in a tie in the Southwest region.

The 2022 U.S. Wireless Network Quality Performance Study—Volume 1 is based on responses from 28,041 wireless customers. Carrier performance is examined in six regions: Mid-Atlantic, North Central, Northeast, Southeast, Southwest, and West. In addition to evaluating the network quality experienced by customers with wireless phones, the study also measures the network performance of tablets and mobile broadband devices.

The study was conducted from July through December 2021.


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