Hays Travel launches customer app
Hays Travel is the UK’s largest independent travel agent and has just introduced a bespoke app to further improve its service to customers. Launched this month via the App Store and Google Play, the Hays Travel app will allow customers to keep their travel documents in one place, settle balances with secure payments, and add holiday extras such as airport parking and car rental.
Customers can view a countdown to travel, access games, and earn badges via the app.
Hays Travel appointed travel technology experts digitaltravel.io to build the app, following a competitive procurement process.
Irene Hays:
“We are delighted to reach the launch stage of this important output in our tech transformation programme.”
“Our app’s interactive features will further improve our customers’ experience and complement the service our agents provide.
Peter Whittle, digitaltravel.io CEO, co-founded the business in 2021 when he spotted a gap in the market.
He brings 20 years of experience in travel tech.
“This is a landmark project for digitaltravel.io. The bespoke app we have developed for Hays Travel will offer customers an even better experience and further grow Hays’ brand loyalty,”
Whittle said.
During the app’s trial phase, Hays Travel colleagues in retail branches and at its Sunderland Head Office put the new app through its paces, giving the development team valuable feedback
Then followed a successful customer trial phase that involved the app being rolled out across Hays Tavel’s retail divisions.
Hays travel app
Personalised, Organised, Simple. Downloading the Hays TraveI App is as easy 1, 2, 3!
1) Simply click the download link below
2) Once the app store appears, click “Install”
3) Done! You can now view your booking details, make payments, and access all your holiday information 24/7!
Preview and Print
Found your perfect getaway? Enter your booking reference into the Hays TraveI app and view all your travel documents in one easy-to-reach place or print out copies directly from the app to take along on your journey. Whether you’re travelling solo, with family, or with friends, the Hays Travel app helps you stay organized and informed every step of the way.
Make Payments
Making payments has never been easier or more convenient. With just a few clicks, you can complete transactions, and track your holiday remaining holiday balance—from anywhere at any time. Experience the freedom of instant, safe, and stress-free online payments with the Hays TraveI app.
Checklists and Step-by-Step Support
A well-crafted travel checklist is your ticket to a stress-free and enjoyable journey. That’s why Hays Travel has made its very own for you to tick off before your travels! Avoid last-minute panic, relax, and focus on the excitement of your adventure, knowing if anything is missing, the app can help tick it off in no time.
Branch staff encouraged customers to download and use the app and give feedback on their experience.
