Budapest introduces Mobility-as-a-Service app with citywide and regional transit ticketing

Combining ticketing and payment, journey planning and real-time information services, BKK’s new BudapestGO app will make travelling by public transport in the Hungarian capital city easier and more convenient

A new era has begun for public transport in Budapest, as Budapesti Közlekedési Központ (BKK/ Centre for Budapest Transport) has announced that its FUTÁR journey planner app has now been replaced by its new BudapestGO app. Journey planning, ticket and pass sales and real-time information on the actual transport situations in the Hungarian capital city have all been integrated into the new app.

In addition to the city’s bus, tram, trolleybus, metro and suburban rail services, BKK’s new BudapestGO app — which is available for both Apple and Android devices — allows users to purchase tickets for regional bus services and local transport links to “every major urban settlement in Hungary” without needing to download additional apps or use ticket vending machines.

Ticket and pass sales in the app, with the addition of the already-available digital Single ticket

Tickets and passes are available anytime with just a few simple clicks in the app. Among the digital products are the Single ticket, to be used for a single trip, and, from March 2022, the 30-minute and 90-minute time-based tickets will also be available.

Ticket and pass sales for nearly anywhere in Hungary

In addition to being able to purchase tickets for Budapest’s public transport lines, users will also be able to purchase tickets and passes via the app for the regional bus services and local public transport lines of every major urban settlement in Hungary.

Thanks to the BudapestGO app, passengers who wish to travel outside of Budapest are not required to download further apps or find ticket vending machines.

Automatic renewal of the monthly pass in BudapestGO

In the future, neither queuing in a Customer Service Centre or at a ticket vending machine, nor dedicating attention continuously to their smartphone, will be required to purchase monthly Budapest transport passes. The BudapestGO app allows BKK customers to automatically purchase their monthly pass each month on a continuous basis, similarly to a subscription-based service. They can unsubscribe from this service at any time with one click.

More transparent interface and quicker journey planning

In the app, timetables are now simpler to use and journey planning is more transparent.

Vehicles can be switched on and off on the map with one click. Passengers can even select whether the app should plan their trip with less transfers or walking. The planning of unique, fast routes can be set and the saved addresses can also be managed more easily.

Display of traffic-related information budapestgo

The BKK Info app used by many passengers has now been integrated into the BudapestGO app. As a consequence of this, the app indicates real-time traffic-related changes during journey planning.

Purchased tickets and passes on smartphone home screens

Ticket presentation has now become very simple. By using the widget function on a smartphone, the purchased ticket can be kept on the mobile home screen, meaning that the ticket can be available, validated or presented with one click.

Tailor-made push messages

The BudapestGO app does not forget anything and notifies passengers in a timely manner – for example, two days before the purchased product’s expiry date. Push messages can be tailor-made on demand, in order not to bother users.

The future of BudapestGO

Despite only recently launching, BKK has already begun work to further develop the BudapestGO app. Several already-known complementary functions are being renewed, which will be reactivated after their developments have been completed.

BKK is also paying particular attention to the needs of visually – and physically-impaired users; therefore, further development of the app is being undertaken with the inclusion of experts in order to ensure that the app can be used by all in the best possible way.

Further developments will be made in 2022:

  • The number of digital tickets will be further expanded with the addition of time-based tickets from March 2022
  • When planning cycling routes, the app will take into account the topography, hence the height-related data and also the different track types
  • BKK’s Demand-Responsive Transport (DRT) service, Telebus, will also be available to be requested via the BudapestGO app.

From now on, BKK’s customers will have only one task to accomplish: to travel.

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