American Express, Microsoft to pilot AI tech for travel expenses

American Express announced a partnership with Microsoft to simplify the expense management process for employees and businesses, using AI and Machine Learning. AI tech for travel expenses

As part of this partnership, American Express will develop a suite of solutions using Microsoft Cloud and AI technologies to reduce business travel friction for employees. The first solution is for the expense management process. This new AI-based solution will simplify and automate manual expense reporting and approvals, enhancing audit efficacy, and streamlining reconciliation and reimbursements for accounting teams.

Microsoft is planning to pilot the solution with its own employees later this year. After testing, this solution will be expanded to other American Express Corporate clients over time.

This is how the solution will work: AI tech for travel expenses

  • When business traveler swipes their American Express Corporate Card, they’ll be prompted to upload a picture of their receipt.
  • An AI-powered decision engine then categorizes the transaction and assigns a risk score based on transaction details, the company’s travel and expense (T&E) policy, and the traveler’s purchase and payment history on their American Express Corporate Card.
  • The risk score is coded as green (recommended for auto-approval), yellow (needs another look), or red (not recommended for approval) depending on factors like company expense policy, consistency with existing spending patterns, indications of fraud, and more.
  • The information is then passed to an expense management system, along with receipt details to auto-generate reports and help managers and auditors in their decision-making.
  • Through machine learning the solution will get smarter over time, adapting its algorithms based on patterns and gradually increasing its ability to maximize expense auto-approval with lower error rates and escalations.


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