TUI Hotels & Resorts Taps Canary Technologies to Power its Digital Guest Journey
Canary Technologies, the industry’s leading Guest Management System, announced that TUI Hotels & Resorts has chosen Canary to power its digital guest journey. TUI is one of the world’s leading hospitality companies with more than 400 hotels and resorts across 40 countries. TUI selected Canary’s innovative Guest Management Platform to unlock new revenue opportunities, further elevate the guest experience, and drive efficiencies across their portfolio. TUI Hotels & Resorts Digital Guest Journey
TUI Hotels & Resorts prioritizes creating exceptional experiences for its global guests. Canary’s AI-powered platform equips TUI properties with the tools to further elevate the guest experience. For example, Mobile Check-in and Smart Checkout eliminate long lines so that guests can maximize their time enjoying each property’s amenities. And with Canary’s Dynamic Upsells, guests can conveniently select the many services or F&B options TUI properties have to offer — whenever & wherever they want — whether poolside, in their room or off-property exploring local sites.
“We’re excited to partner with TUI Hotels & Resorts, a hospitality leader known for exceptional experiences,” said Manuel de la Torre, Canary Technologies’ Regional Sales Director, EMEA. “Our comprehensive platform empowers TUI to not only elevate the guest experience but also unlock new revenue opportunities through solutions like Canary’s Dynamic Upsells. This collaboration positions TUI for continued success amid ever-changing guest expectations.”
TUI Group, which owns TUI Hotels & Resorts, opened a Digital Hub in Porto, Portugal in 2023. This hub houses 150 technology experts who are working on developing new digital products and improving TUI’s mobile app and payment systems.
TUI is also investing in artificial intelligence (AI) to personalize the guest experience. For example, AI could be used to recommend restaurants and activities to guests based on their past preferences.
About Canary Technologies
Canary Technologies is modernizing the hotel tech stack with its award-winning end-to-end Guest Management Platform. Digitizing everything from post-booking through checkout, Canary is trusted by more than 20,000 hoteliers in 80 countries, including leading global brands, such as Marriott International, Four Seasons, Choice Hotels, Wyndham Hotels & Resorts, and Intercontinental Hotel Group. Canary’s Hotel Management Software includes Mobile Check-In/Checkout, Tablet Registration, Upsells, Guest Messaging, Canary AI, and Digital Tipping.
About The TUI Group
The TUI Group is one of the world’s leading tourism groups and operates worldwide. The Group is headquartered in Germany. TUI shares are listed in the Prime Standard of the Frankfurt Stock Exchange, in the regulated market of the Lower Saxony Stock Exchange in Hanover, and at the London Stock Exchange. TUI Group offers its 19 million customers integrated services from a single source and forms the entire tourism value chain under one roof. The Group owns over 400 hotels and resorts with premium brands such as RIU, TUI Blue and Robinson and 16 cruise ships, ranging from the MS Europa and MS Europa 2 in the luxury class and expedition ships in the HANSEATIC class to the Mein Schiff fleet of TUI Cruises and cruise ships operated by Marella Cruises in the UK.