Oversee, the travel technology company transforming agent operations through AI, announced the launch of a new personalization feature within its flagship AgentSee solution. The enhancement enables travel management companies (TMCs) to deliver smarter, faster, and more personalized traveler service automatically.

By basing answers on historical traveler data such as preferred seat types, preferred airlines, hotel chains, loyalty programs, meal preferences, and past booking decisions, AgentSee empowers travel agents to anticipate traveler needs and make informed suggestions in seconds. The result: less back-and-forth, faster turnaround, and a dramatically improved traveler experience. In parallel, corporate customers benefit from increased policy compliance, higher hotel attachment rates, stronger duty of care, and optimal pricing—enabled by Oversee’s Travel Spend Optimization Platform.

“TMCs are under pressure to do more with less—faster response times, tighter margins, higher expectations from travelers,” said Aviel Siman-Tov, CEO and Co-Founder of Oversee. “With AgentSee, we’re preparing agencies for the future by streamlining operations and enhancing the way agents work. This feature helps agents be more efficient and more impactful—cutting costs, boosting ROI, and improving traveler satisfaction all at once.”

AgentSee is a deeply tailored solution built for the complex requirements of managed corporate travel. Developed by business travel experts with over a decade of experience working with the world’s largest TMCs, AgentSee is built on the shoulders of the Oversee Automation Suite, which handles over $10 billion in travel spend annually. The platform has automated millions of air and hotel bookings, giving TMCs a powerful AI engine that adapts to their workflows and customer base, not the other way around.

Travel isn’t one-size-fits-all, and neither is AgentSee. Oversee work closely with each customer to tailor the solution to their business rules, workflows, and unique service models. As part of the broader Oversee platform—including price assurance and analytics—AgentSee not only empowers agents with context and speed but also helps TMCs and their corporate clients control travel spend, drive smarter decisions, and unlock greater value across the entire program.

Final thoughts about  AI personalization in corporate travel

Oversee’s latest personalization upgrade to AgentSee isn’t just a product enhancement—it’s a strategic move aligned with where the travel management industry is headed: toward hyper-personalized, AI-first service models. As travelers increasingly expect consumer-grade experiences in corporate travel, TMCs are under mounting pressure to deliver faster, smarter, and more relevant service at scale. This mirrors broader industry trends set by players like TravelPerk, which emphasizes user-centric design and speed, or Navan (formerly TripActions), which integrates AI and data to optimize policy compliance and traveler satisfaction.

What differentiates Oversee is its deep integration with existing TMC workflows and its enterprise-grade automation engine built specifically for the complex needs of managed travel. While others in the space are pushing all-in-one solutions that often require companies to adapt to rigid platforms, Oversee’s AgentSee stands out for being modular, adaptive, and AI-driven, enabling TMCs to evolve without disrupting core operations.

More broadly, this move taps into a larger trend: the fusion of automation, personalization, and predictive analytics to turn travel agents into strategic advisors rather than transactional intermediaries. As corporate travel rebounds and cost scrutiny intensifies, the ability to combine speed, accuracy, and contextual intelligence will define the next generation of travel management solutions.

Oversee’s approach, focusing on both agent empowerment and corporate outcomes, places it in a strong position to lead this transformation, bridging the gap between human service and machine precision and ultimately reshaping how travel is sold, supported, and experienced.

About Oversee AI personalization in corporate travel

Oversee is the leading AI-based platform for all things travel management. Working with thousands of the world’s biggest brands and the largest TMCs, Oversee’s AI travel technology platform offers customers a powerful product suite aimed at cutting costs, boosting profits, streamlining operations and automating customer support for travel companies.