Uber Reserve lands at UK airports
Uber is launching Uber Reserve for airport travellers to reserve an Uber up to 90 days in advance to pick them up at London Heathrow, Birmingham, and Manchester airports. The launch follows the introduction of flight booking on the Uber app, which was announced in May. uber reserve uk
The new product has been designed with airport usage in mind, allowing for flight tracking to be shown live within the Uber App, automatically adjusting driver arrival times where needed. Uber Reserve will also extend driver wait times at airports to 60 minutes.
Flights on Uber joined existing transport options, including Uber Rides, Uber Boat by Thames Clippers, train journeys across the National Rail network, Eurostar, and coach travel with National Express and Megabus.
Andrew Brem, General Manager at Uber UK, said, “We know that Uber Reserve is an incredibly popular and trustworthy feature for travellers looking to begin their journey and get to the airport on time. This new offering will help create that same seamless experience for travellers arriving back in the UK via Heathrow, Manchester, and Birmingham airports ”.
How does Uber Reserve work? uber reserve uk
Riders can reserve a trip up to 90 days in advance and at least 30 minutes in advance. You will be able to see reservation requests up to 7 days in advance.
When a rider makes a reservation, drivers will receive the request with all trip details, including the fare.
You will be able to see all Reservation requests via the driver app menu by going to Opportunities –> Reservations. This section of the app will show you all upcoming Reservations and will allow you to plan your time in advance.
What makes an Uber Reserve trip different to other trips?
An Uber Reserve trip can be reserved and a driver assigned up to 7 days in advance. You will see the trip fare when deciding whether to confirm the Reservation, the fare is then locked and will not change.
You will be dispatched to arrive 15 minutes before the pick-up time for Exec and Lux trips and 5 minutes before the pickup time for UberX, UberXL, and Comfort trips. The rider can then choose to start the trip earlier or at the selected pick-up time. Please ensure you wait in a safe location (e.g., do not wait for longer than 5 minutes on a red route).
The trip fare includes a Reservation fee which covers the additional waiting time. Therefore, the rider will not be charged additionally for waiting time when you arrive early. There are different cancellation policies for Reserve trips (see below for more details).
Uber Reserve cancellation policy uber reserve uk
You should be online an hour before the pickup time for an Uber Reserve trip if it is for Exec or Lux, and 40 minutes before the pickup time if it is for an UberX, UberXL, or Comfort trip. If you are not, your Reservation will be cancelled and another driver will be assigned.
If the rider cancels a Reserve trip less than 1 hour before pick up, you will receive the full trip fare if it is an Exec or Lux trip, or the minimum fare if it is an UberX, UberXL, or Comfort trip.
Uber Reserve is currently live in London, Manchester, Birmingham, Leeds, Merseyside, Nottingham, Leicester, and the South West.
