This IDC study examines the key strategies and capabilities that hospitality property management system vendors are offering to the worldwide enterprise hospitality market. The study evaluates and examines the strength of vendors as innovation and efficiency partners as well as capabilities in integration and partnerships, user experience, innovation, data reporting and analytics, guest engagement, flexibility, and scalability. Oracle Hospitality
Oracle Hospitality’s OPERA Cloud has been named a Leader and positioned furthest to the right on the Strategies axis and closest to the top of the Capabilities axis in the “IDC MarketScape: Worldwide Hospitality Property Management Systems 2022 Vendor Assessment.”
“The hospitality property management system space is rapidly evolving as legacy systems move to the cloud and must adapt to a complex hospitality technology ecosystem. The pressures put on front desk staff require systems that are faster and more intuitive and more insightful than ever. This has put a laser focus on the PMS, and technology partners are recognizing that the PMS must be flexible and open in order to offer solutions for hotels across segments and market sizes as the market shifts to seek platform solutions,” says Dorothy Creamer, research manager, Hospitality and Travel Digital Transformation Strategies at IDC. “This research uses a comprehensive set of criteria to evaluate PMS vendors that are offering solutions to the global hospitality market. With heightened demand and expectations of guests coupled with strained labor conditions, hospitality operators must evaluate PMS partners on what capabilities they can quickly roll out and iterate to help companies sustain and grow business in the years ahead as digital demands increase.”
Below is why IDC named Oracle a Leader in its first report for the hospitality industry.
“Sets the bar” for “platformization” Oracle Hospitality
The OPERA Cloud property management system delivers core hospitality capabilities to help hotels achieve greater profitability and agility as part of its modular platform that also provides hotel operations, sales and marketing, distribution, and financials, enabling organizations to share information in real-time. OPERA Cloud provides a single view of the guest that’s secure, scalable, and available globally.
Strong integration strategy
Oracle’s integration platform offers more than 3,000 APIs and streaming capabilities, letting customers centralize, consolidate, and streamline all interfaces into one platform—making integration quicker, simpler, and less expensive than ever before.
A global network of cloud offerings
Mobile-enabled and device agnostic, OPERA Cloud is available anywhere at any time, providing fiscal and legal compliance with its worldwide reach supporting 21 languages, 212 localizations, and 108 currencies.
User-friendly UI/UX Oracle Hospitality
Incorporating customer feedback into its design, OPERA Cloud’s user interface offers a customizable view based on the employee’s role to make it even easier to use. Multiple levels of customization can be done at a chain level to ensure each user has the information needed to exceed guest expectations.
OPERA Cloud PMS has enabled us to streamline operations by managing all our hotel operations from one easy-to-use platform. It has given us the access to our data to make real-time decisions for our business and combined with the Oracle Hospitality Integration Platform, it has enhanced our ability to innovate, by integrating the technologies that fit the needs of our guests and staff, said Christian PalominoVP of Global IT, Melia Hotels International.
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