EasyJet: Europe’s First Budget Airline for Door-to-Door Bag Services

Europe’s leading airline easyJet has launched a new luggage collection, delivery, and door-to-door service in partnership with baggage collection and delivery specialist Airportr, providing passengers traveling from London Gatwick and Geneva the option to check in their luggage from home, skip bag drop on departure, and breeze past baggage collection on arrival. EasyJet Door-to-Door Bag Services

The airline has partnered with Airportr to introduce this new choice to help make travel even easier, following research that showed 40% of easyJet customers would be interested in these services when they travel to and from their flights.

The airline will initially offer three services for customers at London Gatwick and Geneva airports:

  1. Departure: Customers flying from London Gatwick or Geneva can now check in their bags from a designated pick-up point like your home office or hotel, which will be collected by an accredited driver and then collected from the baggage belt on arrival at their destination.
  2. Arrival: Customers arriving in Geneva from any easyJet airport can book a delivery of their bags to their final destination, like their home or hotel.
  3. Door-to-door: customers flying from London Gatwick to Geneva can book a door-to-door service—a totally seamless luggage experience that means customers can check in their bags from home and see them delivered to their final destination.

easyJet also becomes the first airline to include the service in a bundled fare, meaning FLEXI fare customers flying from London Gatwick and Geneva have the service included in their booking.

The services are available for flights to any of easyJet’s destinations across Europe from the airline’s biggest UK base London Gatwick, and from Switzerland’s largest airport, Gevena, for just £37 at www.airportr.com/en/easyjet. The first 300 customers will receive 30% off their booking by using the code 30OFFAIRPORTRLAUNCH

Sophie Dekkers, Chief Commercial Officer at easyJet, commented: We are always looking at how we can innovate with the products and services we offer to ensure we are providing more of the choices our customers want, so we are excited to be introducing Airportr’s services initially from London Gatwick and Geneva to help make travel even easier for our customers, whether they are flying for business or leisure.”

Randel Darby, CEO of Airportr, said: “Today’s announcement that we’re launching Airportr across two of easyJet’s top-tier airports marks another significant step forward for off-airport baggage management. Travelers continue to prioritize speed and convenience and are increasingly turning to off-airport processes to achieve it. As an airline, easyJet is committed to getting their customers through the airport faster while delivering the best experience when travelling with baggage. We’re delighted that Airportr can support easyJet on this mission, with bag-free travel now possible to, through, and from airports.

Since 2016, Airportr has collected over 250,000 bags and sports equipment that have been checked in and delivered to hundreds of destination airport baggage reclaims around the world. easyJet is confident this new service will prove popular to customers. Since starting up, 8,100 customers have given Airportr a 4 or 5-star rating, and 9.6/10 customers are likely to recommend the service to others.

The new baggage collection and delivery service further builds on easyJet’s recent customer initiatives to make it easier for customers when flying with the airlines, including the introduction of Twilight Bag Drop, available at London Gatwick, Bristol, Manchester, Edinburgh, Glasgow, Berlin, and Amsterdam, which means customers on early flights can drop their bags off the night before.

About easyJet EasyJet Door-to-Door Bag Services

easyJet is Europe’s leading airline, offering a unique and winning combination of the best route network connecting Europe’s primary airports, great value fares, and friendly service.

easyJet flies on more of Europe’s most popular routes than any other airline and carried more than 69 million passengers in 2022 – with 9.5 million travelling for business. The airline has over 300 aircraft on nearly 1000 routes to more than 150 airports across 35 countries. Over 300 million Europeans live within one hour’s drive of an easyJet airport.

easyJet aims to be a good corporate citizen, employing people on local contracts in eight countries across Europe in full compliance with national laws and recognizing their trade unions. The airline supports several local charities and has a corporate partnership with UNICEF which has raised over £16m for the most vulnerable children since it was established in 2012. EasyJet Door-to-Door Bag Services

The airline joined the UN-backed Race to Zero in November 2021 and has published its roadmap to net zero carbon emissions by 2050, with a focus on new technology and the ultimate ambition to achieve zero carbon emissions flying across its entire fleet, which the airline is working on together with its partners, including Airbus, Rolls-Royce, GKN Aerospace, and Cranfield Aerospace Solutions. The roadmap also features a combination of fleet renewal, operational efficiencies, airspace modernization, sustainable aviation fuel, and carbon removal technology. Additionally, it includes an interim carbon emissions intensity reduction target of 35% by 2035 (versus 2019). Since 2000, the airline has already reduced its carbon emissions per passenger per kilometer by one-third through continued fleet renewal, efficient operations, and aiming to fill most of its seats.

Innovation is in easyJet’s DNA. Since launching over 25 years ago, easyJet has changed the way people fly to the present day where the airline leads the industry in digital, web, engineering, and operational innovations to make travel more easy and affordable for its passengers.


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