Apple Business Chat Arrives to 10 Countries
Apple’s Business Chat officially arrived on the market with the public launch of iOS 11.3. With the feature, folks who want to talk to a specific business that offers support for the feature must initiate the conversation on their iPhone. Once that has begun, they can continue the conversation on their iPad, Mac, or the Apple Watch. Apple Business Chat
With Business Chat, customers can quickly learn about prices and other aspects of a business before they deal with them directly.
The international expansion coincides with 30 additional businesses adopting Apple Business Chat around the world today, adding to 15 brands in the United States that have been using the platform, which remains in beta.
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For example, luxury fashion brand Burberry is integrating with Apple Business Chat worldwide to enable clients to check availability on items nearby, ask questions about the size and fit of clothing and accessories, and get help placing an order. Customers can also inquire about special events like fashion shows.
Four Seasons is pleased to be expanding Apple Business Chat integration as part of Four Seasons Chat, their omni-channel messaging platform. Apple Business Chat users can reach 88 Four Seasons properties across the globe, while benefiting from Four Seasons Chat’s capabilities to communicate with real people at each property in 100+ languages, with response times averaging 90 seconds or less.
The full list of brands launching Apple Business Chat today:
North America
- 1-800 Contacts
- DIRECTV NOW
- Fairmont Hotels, including the Claremont Club & Spa in Berkeley
- Kimpton Hotels
- Freshly
- Mall of America
- Macerich malls, including Scottsdale Fashion Square and Santa Monica Place
- Men’s Wearhouse
- Jos A. Bank
- Overstock.com
- Quicken Loans
- West Elm
- Hendrick Automotive Group
- Lithia Group
- SnapTravel (US & Canada)
Worldwide
- Burberry (Worldwide)
- matchesfashion.com (UK)
- NH Hotels (Europe)
- nPower (UK)
- Robins & Day (UK)
- buddybank (Italy)
- Engie (France)
- La Redoute (France)
- AXA Insurance (Switzerland)
- Swisscom (Switzerland)
- Vodafone (Germany)
- Credit Suisse (Hong Kong and Singapore)
- Telstra (Australia)
- Harvey Norman (Australia)
- KDDI (Japan)
Apple Business Chat launched in iOS 11.3 in March, enabling iPhone and iPad users to ask for information, schedule appointments, make purchases, and complete other customer service tasks directly in the Messages app.
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Business Chats must be initiated on an iPhone or iPad, but they can be continued on any other iPhone, iPad, Mac, or Apple Watch signed into the same Apple ID. You can start a conversation by searching for a business in Maps, Safari, Siri, or Search and tapping on the Messages bubble where available.
Other brands using Business Chat include Apple itself, DISH, Aramark, Four Seasons, Harry & David, American Express, Discover, Hilton, The Home Depot, Lowe’s, Marriott, Newegg, T-Mobile, Ameritrade, Wells Fargo, and 1-800-Flowers.
