Amdocs, a leading provider of software and services to communications and media companies, announced a collaboration with Google Cloud to integrate their technologies and offer an end-to-end eSIM onboarding solution to communications service providers (CSPs), representing a significant step forward in the evolution of eSIM adoption.

Amdocs’ eSIM Cloud platform, rated the #1 vendor in eSIM orchestration platforms by Counterpoint Research, is now integrated with Google Cloud’s Telecom Subscriber Insights to provide a seamless and simplified experience for end customers. The collaboration will also enable CSPs to offer eSIM services to their customers globally, leveraging the reach and expertise of both Amdocs’ eSIM Cloud platform and Google Cloud. The combined solution will be sold and operated by Amdocs, with Google Cloud’s Telecom Subscriber Insights integrated.

This approach, enabled on Google Cloud and Amdocs’ eSlM Cloud platform, offers an improved, digital-only, and swift customer experience that significantly simplifies the activation process of eSIM-equipped devices. It helps eliminate the need for physical SIM cards and visits to retail stores, while also reducing calls to customer support.

The solution integrates with CSPs’ existing systems, ensuring a smooth and efficient onboarding process. The eSIM activation process is fully automated, reducing the time and effort required for customers to get connected. With remote provisioning, customers can activate their mobile devices without visiting a physical store, and real-time monitoring ensures the process is managed effectively.

“Our work with Amdocs will help make it easier than ever for customers to activate their new cellular devices,” said Vivek Gupta, Director, Telco Industry, Google Cloud. “This collaboration streamlines the process of switching between phones, carriers, and more, with minimal interruptions to service, providing a seamless experience for consumers.” 

“This collaboration with Google Cloud represents a significant step forward in the evolution of eSlM technology,” said Anthony Goonetilleke, Group President of Technology and Head of Strategy, Amdocs. “By offering a seamless and secure onboarding experience, CSPs can improve customer satisfaction and accelerate the adoption of eSIM worldwide.”

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