Unveiled at the Dubai AI Festival and showcased at the Arabian Travel Market, WorldConcierge.AI promises to deliver hyper-personalized, real-time service experiences at scale, reshaping how hotels, airlines, and destinations connect with travelers.

Spearheaded by Chris Ezekiel, the mastermind behind Creative Virtual, and Graham Cooke, president of World Travel Group and a recognized leader in travel innovation, this new platform fuses decades of expertise with cutting-edge AI technology — setting a bold new standard for the industry.

“After over two decades of working with global giants like HSBC, Lloyds Banking Group, and HPE, we’re thrilled to launch a bespoke Conversational AI product specifically designed for the travel, tourism, and hospitality sector,” said Chris Ezekiel, CEO of WorldConcierge.AI.

“With World Travel Group’s legacy of innovation and deep industry trust, this partnership is a natural fit. The Middle East—with its bold investment in AI and world-renowned hospitality experiences—is the perfect stage for our launch.”

Built on Creative Virtual’s trusted Conversational AI technology, WorldConcierge.AI leverages a unique hybrid model combining human-curated and AI-generated content. The platform operates within secure, scalable frameworks with enterprise-grade guardrails—delivering the full power of AI while minimising associated risks.

“World Travel Group has long admired the work of Creative Virtual,” said Graham Cooke, President of WorldConcierge.AI. “By combining our 34 years of data, intelligence, and industry relationships with Creative Virtual’s pioneering technology, we’re thrilled to bring this game-changing solution to market.”

About Creative Virtual

Founded in 2003, Creative Virtual is a global leader in Conversational AI, providing award-winning chatbot, voicebot, and live chat solutions that help enterprises deliver seamless, automated customer support across digital channels. With a focus on blending AI with human expertise and industry-specific insights, the company powers customer engagement for some of the world’s most recognised brands.

About World Travel Group

With over three decades of experience, World Travel Group is a trusted authority in global travel, tourism, and hospitality. Known for its forward-thinking approach and influential media platforms, World Travel Group is behind several leading initiatives that connect industry professionals, promote innovation, and celebrate excellence across the travel ecosystem.