Vodafone Germany starts customer service over WhatsApp ⋆

Vodafone Germany starts customer service over WhatsApp

Vodafone Germany announced a start to customer service over WhatsApp, claiming a first on the German market. This follows the recent introduction of Apple Business Chat, SMS and its own AI bot Tobi to serve customers, as the operator looks to digitise its operations further. Vodafone Germany whatsapp

Gerhard Mack, Managing Director Commercial Operations at Vodafone Germany, said: “Communication via WhatsApp is one of the most well-known and popular things we communicate about every day. We want to enable our customers to benefit from these advantages in dialogue with us. From our experience with our other messaging offerings, such as the Apple Business Chat and our virtual chatbot TOBi , we know that our customers are increasingly appreciating the benefits of messaging: direct and personal assistance at all times. “

Vodafone Germany whatsapp

How it works: WhatsApp customer service at Vodafone

Are you a private customer and have questions for Vodafone’s customer service? All right, then cross to your smartphone and choose the following number: 0172 1,217,212th The hotline is available in Germany for free for you. You land immediately at Vodafone and the system asks you whether you want to use the new WhatsApp customer service. Then just answer with “Yes”. Then you get a WhatsApp message from Vodafone on your smartphone sent. Of course you have to install the messenger beforehand. Now you can start right away and describe your concern. Text cheerfully and send photos if necessary. In addition to text messages, you can also send pictures to Vodafone via WhatsApp.

If you are not using WhatsApp, you can easily use the SMS customer service or simply stay on the line and talk to an employee.

Who is WhatsApp customer service for?

The new service via WhatsApp is available to all Vodafone private customers who have WhatsApp installed on their smartphone. Just like with customer service via SMS and the Apple Business Chat, you can ask all your questions about the entire product and tariff worlds from the Internet, mobile communications, landline and television.

Man and machine will help you

Many concerns and questions can already be answered with the help of artificial intelligence (AI). Vodafone therefore uses smart chatbots that send you exactly the right answer to your question, almost in real time. But don’t worry, if the AI doesn’t know what to do or you have a complex question, then of course competent human employees are available to you via WhatsApp and take care of your concerns personally.