Three is one of Ireland ’s leading mobile operators with 35% market share and almost 2.4 million customers (as of December 2020). ComReg has notified Three Ireland of a finding of non-compliance under its obligations with the Premium Rate Services (PRS) Code of Practice and PRS licences. three ireland refunds

This has resulted in Three refunding €824,765 to 26,000 customers who were charged for a PRS that was not supplied to them.

Thes include that the provider of PRS must make all reasonable endeavours to ensure that services provided by them are of a sufficient technical quality “so as not to
cause end user harm and to ensure compliance with the requirements of the code.”

It also requires providers to ensure end-users are not charged in respect of PRS that were not supplied.

This includes, for example, circumstances where service provider deliver a “busy tone” or “silence” prior to connection to the requested PRS, Comreg said.

Users must also not be charged for the receipt of error messages, according to the code.

However, following a probe Comreg found Three had not met the requirements in relation to a particular premium service and ordered it to refund a total of €824,765 to 26,000 customers.

Three has until April 16 to complete the refunds, equivalent to almost €32 per customer concerned.

Compare mobile data plans with a visit to ComReg Compare three ireland refunds

If you find that your mobile plan doesn’t provide you with enough data allowance, you may be paying more than you need to in out of bundle data charges.

Visit comreg.ie/compare to see what mobile data plans are on offer and find out if switching to a new mobile plan can save you money. three ireland refunds

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