MTR Corporation and AlipayHK announce that a brand-new QR code payment service will be launched in the MTR heavy rail network on 23 January 2021. QR code ticketing in Hong Kong
Passengers can tap the entry/exit gates with “QR Code Ticket” on the MTR Mobile or EasyGo of AlipayHK, marking a new milestone of MTR’s efforts in promoting smart mobility and enhancing customer experience. QR code ticketing in Hong Kong
MTR is committed to providing passengers with diverse and flexible payment options to make
their journeys more convenient. The Corporation awarded a contract to AlipayHK in 2018,
commissioning the company to design and build a new electronic payment system for the
heavy rail network (except Airport Express stations), and AlipayHK has 12 months’ exclusivity in
using the system to provide the service. The system is compatible with e-wallets of other service
providers which can provide QR code payment service for passengers to travel on the MTR in
future.
MTR Corporation and AlipayHK announced the details of the service in a joint press conference
today. Passengers can travel on the MTR with QR code simply by binding AlipayHK to MTR
Mobile and using “My Ticket” on the MTR app, or using “EasyGo” on AlipayHK. There will be at
least two entry/exit gates accepting QR code payment at every array of gates at all 93 heavy rail
stations (except Airport Express stations) and they will be wrapped with prominent purple
stickers. There will also be signage at stations facilitating passengers to identify the relevant
gates.
“MTR Corporation has been actively using technology to continuously enhance customer
experience. Mobile payment has been an important focus of the Corporation’s digital
transformation and the launch of QR code payment for travelling on the MTR is a major
milestone. Moving with the times, we will continue to introduce more mobile payment options
in the future making the travelling experience smarter, providing further convenience to
passengers with smart mobility,” said Ms Jeny Yeung, Commercial Director of MTR Corporation.
“Smart Mobility is the essential element of developing a Smart City, where AlipayHK is
committed to providing users an alternative way to travel. With the features of convenience,
safety and seamlessness, AlipayHK believes EasyGo could make AlipayHK as the first digital
wallet which supports travelling on MTR with QR Code in Hong Kong. While AlipayHK is
integrating MTR, the transportation with the largest carrying capacity in Hong Kong, we are
pleased to welcome the arrival of era of EasyGo,” said Ms Jennifer Tan, Chief Executive Officer of
Alipay Payment Services (HK) Limited. QR code ticketing in Hong Kong
Different tickets to suit different passenger groups are available on “My Ticket” of MTR Mobile
and “EasyGo” of AlipayHK. Passengers travelling with QR code on the MTR will also enjoy a 20%
rebate for every trip until 31 March 2021 (other MTR fare promotions and Public Transport Fare
Subsidy Scheme are not applicable to QR code payment). Moreover, passengers using MTR
Mobile for travel can earn MTR points for redeeming rewards, while AlipayHK users can earn estamps which can be used across Hong Kong. AlipayHK users can register for the lucky draw in
the app to win EasyGo e-coupons totalling HK$300. Please refer to the annex for details about
“My Ticket” of MTR Mobile and “EasyGo” of AlipayHK. Passengers can also visit MTR website
www.mtr.com.hk and AlipayHK website www.alipayhk.com for details about the new service.