Dubai International Airport (DXB), one of the world’s busiest aviation hubs, has unveiled a new digital solution to streamline the passenger pickup experience. The newly launched DXB Greet & Go service, introduced at Terminal 3, uses QR code technology to simplify and personalize the arrivals process for both visitors and those picking them up. Dubai Airports smart pickup service

This innovative service enables arriving passengers to easily locate their ride by scanning a unique QR code that links to their designated pick-up location. Whether passengers are being met by friends, family, or professional drivers, the system ensures quicker coordination and reduces confusion within the terminal’s busy arrival zone.

How It Works

Upon arrival, travelers can scan a clearly visible QR code at the pickup area, which directs them to a web-based interface. There, they can input or access their ride’s details, including the driver’s name, vehicle number, and real-time location. For those who arrange pickups in advance, drivers can also generate and share personalized QR codes ahead of time—allowing for a frictionless, contactless meeting point outside the terminal.

Designed for Efficiency and Hospitality

The launch of DXB Greet & Go reflects Dubai Airports’ broader commitment to innovation and guest satisfaction. As DXB continues to break records in passenger traffic, smart services like this aim to ease congestion and enhance the overall traveler experience.

“This is part of our journey toward smarter, more intuitive airport services,” said a Dubai Airports spokesperson. “With millions of visitors each month, minimizing arrival stress is essential—and digital tools like Greet & Go make a real difference.”

Dubai airport & terminals

Dubai International Airport (DXB) is the world’s busiest airport for international passenger traffic and a major global hub connecting the East and West. Located in the heart of Dubai, DXB features three terminals designed to handle millions of travelers each month with speed and efficiency.

Terminal 1 primarily serves international airlines from around the globe, while the award-winning Terminal 3 is exclusively dedicated to Emirates and flydubai, offering a seamless, luxurious travel experience.

Terminal 2, on the other hand, caters to regional and budget airlines, including several charter services. With state-of-the-art facilities, world-class shopping, and cutting-edge innovation, Dubai Airport remains a symbol of the city’s commitment to excellence in global connectivity.

A Model for Global Hubs

As smart airports become the new global standard, Dubai’s adoption of seamless, tech-enhanced passenger experiences sets an example for others. DXB Greet & Go aligns with the UAE’s broader vision for smart city transformation, where convenience and efficiency go hand in hand with hospitality.

Whether you’re visiting Dubai for the first time or returning home, DXB’s latest feature makes one thing certain: the moment you land, your ride is ready—just a scan away.