Connectivity platform Telnyx has significantly expanded its Operator Connect support for Microsoft Teams customers, with 35 new countries added, primarily in Europe. The expansion marks a milestone in Telnyx’s mission to simplify access to high-quality global telecommunications services worldwide. The update means Telnyx is now a leading operator in global coverage rankings, with a total of 43 supported locations. In addition, Telnyx’s proprietary SBC has been certified by Microsoft for Operator Connect usage, ensuring they can offer greater support and consistency to their customers. Microsoft Teams support

The Operator Connect program allows Microsoft Teams administrators to set up and manage PSTN with one or more Carriers, all fully integrated with their Teams environment. In the case of Telnyx, with little more than Teams Admin Center and a self-service Telnyx account, companies can provision and manage 1000s of numbers for their teams globally.

CEO David Casem is enthusiastic about the program’s potential to give users access to Telnyx’s platform. “We’ve spent years building an industry-leading, global private network for voice communications, used by more than 30,000 companies in 190 countries. One of the ways we’ve grown this far is by making our platform as available and accessible as possible. Operator Connect provides yet another easy entry point. Over one million organizations can leverage our infrastructure via their Teams account – no matter their technical capability.”

Rogelio Perez, Product Director, emphasized the simplicity of the setup process: “In the past, integrating collaboration tools with telephony required a lot of configuration and maintenance. Operator Connect eliminates that. It’s literally just click-click-click – no PowerShell, coding, or anything like that.“

The service’s expansion includes the majority of Europe – complementing existing availability across the US, Canada, Brazil, Mexico, & more.

Telnyx offers a comprehensive guide for those interested in adopting Operator Connect, promising a straightforward setup process. The company also gives customers other options, such as direct routing, for which they pursue a similarly business-friendly approach. As an example, their direct routing doesn’t include a session border controller fee, unlike some competitors.

They plan to roll out services further in the coming months, with a particular focus on APAC and some additional LATAM locations.

Microsoft Teams support

Microsoft provides comprehensive support resources for Microsoft Teams.

1. Microsoft Teams help & learning: This is a centralized hub for all things Teams, including how-to guides, troubleshooting tips, and the latest feature updates. You can find it here: https://support.microsoft.com/en-us/teams

2. Get technical support in Microsoft Teams: For technical issues, you can access support directly within the Teams app or visit this page for further instructions: https://support.microsoft.com/en-gb/office/get-technical-support-in-microsoft-teams-be1c7768-a760-4532-a593-f5fa06027997

3. Contact Us – Microsoft Support: If you need to contact Microsoft Support directly, you can do so through this page: https://support.microsoft.com/en-us/contactus/

4. Your operator – Microsoft Teams partner

Please note that your IT administrator is usually the first point of contact for technical support in a work or organizational setting.

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