Swisscom comes first in 5G video & game experience report
In OpenSignal’s latest Switzerland Mobile Network Experience report, researchers analyze both the 5G experience and the overall experience together for the first time in one report. Also, Opensignal adds two awards that quantify the consistency of the experience on the country’s three national operators’ networks. Swisscom gaming experience
Swisscom is the big winner, with nine outright wins and three shared awards out of 15 trophies available. The operator claims all awards in the Overall category (only sharing Voice App Experience with Salt) and both Consistency awards, and also secures several trophies in the 5G Experience and Coverage categories.
On top of the joint win with Swisscom in Voice App Experience, Salt triumphs in 5G Games Experience and 5G Voice App Experience outright and is the only Swiss operator to earn an Excellent (85 or above) rating for 5G Games Experience. Sunrise wins its only award outright in 5G Availability, but also shared the winners’ podium with Swisscom in 5G Download Speed and 5G Reach.
Switzerland’s Federal Council is proposing to increase the internet speeds offered by the universal service provider — currently Swisscom — to 80 Mbps of download speeds and 8 Mbps of upload speeds from 2024. Swisscom’s licence as a universal service provider was due to expire in 2022, but was extended until the end of 2023, to ensure the continuity of service. The current minimal thresholds are set at 10Mbps for download and 1Mbps for upload.
Swisscom wins all 4 speed awards, three of them outright
Swisscom triumphs in both Download Speed Experience and Upload Speed Experience, with scores of 65.4 Mbps and 18.7 Mbps respectively. Looking at 5G speed metrics, Swisscom wins 5G Upload Speed Experience, with a score of 40.8 Mbps. However, the operator shares the 5G Download Speed Experience award with Sunrise, due to a statistical tie. Opensignal’s Sunrise users saw a sizable 5G to overall uplift of 4.2 times, while users on both Salt and Swisscom enjoyed around three times faster average download speeds, on average, when connected to 5G, compared to their overall Download Speed Experience.
Salt users enjoyed an Excellent 5G Games Experience Swisscom gaming experience
Swisscom shines in 5G Games Experience — it scored 87.7 points and placed in the Excellent (85 or above) category, with both Sunrise and Swisscom rating as Good (75-85). However, Salt narrowly missed a victory in Games Experience, as Swisscom is the sole winner of the Games Experience award, with a score of 77.7 points on a 100-point scale — commanding a modest lead of 1.6 points over second-placed Salt. Opensignal users enjoyed Good (75-85) games experience on both operators’ networks, while Sunrise placed in a category below — Fair (65-75).
Swisscom wins both overall and 5G Video Experience awards outright
The operator wins Video Experience with a score of 68.1 points, and a winning margin of 3.6 points over runner-up Salt and 8.3 points over third-placed Sunrise. Swisscom also adds the 5G Video Experience award to its haul, claiming it with a score of 81.6 points. However, the difference between Swiss operators was narrow in this case, as both Salt and Sunrise statistically tied for second place, with results just 1.7 points behind the winner’s score, on average.
Sunrise triumphs in 5G Availability Swisscom experience
Opensignal’s users with a 5G device and a 5G subscription connected to 5G services for 18.9% of the time on Sunrise’s network. This 5G Availability result gives the operator its only outright win in the awards table this time around, 5.8 percentage points ahead of second-placed Swisscom. However, Swisscom secures the Availability award outright, and both operators share the victory for 5G Reach, with statistically tied scores of 5.4-5.5 points on a 10-point scale.
The most consistent experience is on Swisscom’s network
Swisscom wins both Excellent Consistent Quality and Core Consistent Quality awards outright, with scores of 87.3% and 93.7% respectively. Excellent Consistent Quality score reflects the percentage of users’ tests on operator networks meeting the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games. Core Consistent Quality measures the percentage of users’ tests that met the minimum recommended performance thresholds for lower-performance applications, including SD video, voice calls and web browsing.
