With the introduction of the JEEVES service robot, passengers at Munich Airport can shop at a self-driving robot. Originally designed for use in the hotel and healthcare sectors, a robot of this type is now being used for the first time in the world as a “snackbot” at an airport. munich airport robot

Snackbot “JEEVES” – the name is based on a loyal and competent servant from an English novel – offers a selection of chilled soft drinks and snacks that can be purchased via various cashless payment methods such as Apple Pay, Google Pay, and all major credit cards.

The snackbot is 110 centimeters tall and moves autonomously through the gate area on Levels 4 and 5 in Terminal 2 at Munich Airport. It stops when passengers come near it or step into its path. A large touchscreen is used to complete the purchase.

The robot developed by the Munich start-up “Robotise” is being tested for one year by Terminal 2 Gesellschaft, a Munich Airport and Lufthansa subsidiary. The use of robotics at Munich Airport serves not only to improve logistics but also to research passenger acceptance and create added value for the passenger travel experience. Accordingly, the test of the snackbot fits in with Munich Airport’s profile as a premium innovation hub.

The Rise of Autonomous Airport Robots

Other airports are also experimenting with robots for various purposes: munich airport robot

• Frankfurt Airport (Germany): Frankfurt Airport tested YAPE, a self-driving guide robot designed to help passengers find their gates and carry luggage
• Airports in Asia: Airports like Haneda (Japan), Incheon (South Korea), Auckland (New Zealand), and Changi (Singapore) use robots to assist passengers or for terminal cleaning

More airports will likely adopt robots in the future as the technology improves.

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