Nomad eSIM Uses Gemini to Boost Productivity, Support, and Sales
Nomad eSIM, a digital-first connectivity service by LotusFlare, Inc., has become a go-to solution for international travelers seeking to avoid high roaming charges. Operating in over 200 destinations worldwide, Nomad allows users to save up to 60% on roaming fees by providing affordable and flexible eSIM data plans. With a growing global customer base, the company has positioned itself as a trusted brand for travel connectivity, delivering convenience, cost-efficiency, and seamless user experiences.
As Nomad scaled its operations to meet rising customer expectations, it faced several challenges: enhancing the responsiveness of its support team, boosting internal communication and collaboration, and accelerating sales cycles for enterprise clients. To maintain its pace of innovation and operational excellence, Nomad needed tools that could help automate repetitive tasks, improve document generation workflows, and enable cross-functional teams to work smarter and faster.
To address these needs, Nomad sought a solution that could not only help its customer support agents manage trouble tickets efficiently but also empower its teams to draft standardized documents and procedures swiftly. Equally important was the ability to improve team productivity across platforms like email, documents, spreadsheets, presentations, and virtual meetings.
Empowering Nomad eSIM with AI-Driven Productivity Tools
Nomad eSIM implemented Gemini in Google Workspace as an AI-powered collaborative partner to provide real-time assistance and suggestions across Gmail, Docs, Sheets, Slides, and Google Meet. As an existing power user of Google Workspace, Nomad found the integration of Gemini to be smooth and efficient, enhancing their ability to support employees and streamline operations.
As a top Google Cloud partner, Shivaami supported LotusFlare’s Google Workspace initiatives and played a supportive role in Nomad eSIM’s adoption of Gemini. Shivaami’s understanding of the ecosystem provided valuable guidance and technical assistance, ensuring a seamless and efficient integration process for Nomad.
Gemini for Google Workspace has been a valuable addition to Nomad’s productivity tools, helping employees be more productive, communicate more effectively, and be more creative.
Eric Morhenn, CCO, LotusFlare.
Final thoughts
The successful integration of Gemini into Nomad eSIM’s Google Workspace environment is more than a tech upgrade—it reflects a broader, strategic shift across the travel tech and telecom sectors toward AI-augmented operations. As companies grapple with rising customer expectations and increasingly complex global workflows, AI tools like Gemini are becoming indispensable for productivity, personalization, and agility.
Nomad eSIM’s forward-thinking approach distinguishes it from many competitors in the travel connectivity space. While major players like Airalo and Ubigi have focused heavily on expanding retail reach and direct user engagement, Nomad is leaning into operational intelligence—automating internal tasks, accelerating B2B sales velocity, and enriching support capabilities. This positions Nomad not only as a connectivity provider, but as a technology-driven service platform poised for scalability and partnership growth.
This strategy mirrors broader enterprise trends. According to McKinsey’s 2024 State of AI report, over 60% of global enterprises have adopted generative AI tools to support internal documentation, sales enablement, and customer service, with notable gains in efficiency and employee satisfaction. Similarly, Gartner predicts that by 2026, 80% of customer support interactions will be handled or enhanced by AI—up from just 20% in 2022.
Crucially, Nomad’s collaboration with Shivaami—an experienced Google Cloud partner—underscores the importance of ecosystem-aligned implementation. Companies that succeed with AI adoption often do so not merely through licensing the right tools, but by securing the right partners to navigate integration, change management, and long-term optimization.
In a market that’s increasingly crowded and commoditized, Nomad’s emphasis on internal intelligence and operational fluidity offers a sustainable competitive edge. It sets a strong precedent for other eSIM providers to not only innovate on the product side, but also invest in the digital fabric that enables fast, flexible, and future-proof service delivery.
