Mumbai Airport Enables Mobile Check-in
Mumbai’s Chhatrapati Shivaji Maharaj International Airport has introduced nearly 50 of SITA’s mobile-enabled kiosks, becoming one of the first airports in India to deliver a completely contactless way for passengers to check-in for their flight. Mumbai Airport Mobile Check-in
The technology allows passengers to use their mobile device to interact with kiosks. This significantly reduces the need to touch surfaces in the airport and meets the Ministry of Civil Aviation’s (MoCA’s) new passenger processing guidelines aimed at reducing the risk of spreading COVID-19 infections.
Developed in response to rapidly changing passenger requirements as a result of the COVID-19 pandemic, the application is a cost-effective alternative to significant investment in new low-touch infrastructure. The solution leverages existing common-use kiosks and does not require changes or modifications to airlines’ existing IATA CUSS standard check-in applications.
QR code scan
Mumbai Airport handles more than 47 million passengers a year. With this technology, travelers passing through Terminal 2 of the airport can now simply scan a QR code on their mobile phones or tablet to operate the kiosks.
After scanning the QR code, they can then use their mobile device as a trackpad to control check-in and self-bag drop kiosks to print their boarding passes and bag tags.
Rajeev Jain, CEO, MIAL, said: “With the focus on passenger convenience, the new contactless technology has been developed in response to the rapidly changing passenger requirements due to the COVID-19 pandemic. We want to reassure our patrons of their safety at the airport and are willing to go the extra mile to alleviate any fear of travel during these challenging times.”
Maneesh Jaikrishna, SITA Vice President for the Indian Subcontinent, Dubai, Eastern & Southern Africa said: “In the aftermath of COVID-19, we are focused in delivering technology solutions that help our customers quickly deliver a safe and smooth passenger journey. We are pleased to have supported Mumbai Airport with this, and we’re subsequently rolling this solution to other airports in India too.” Mumbai Airport Mobile Check-in
Vietnam Airlines launches online check-in service at Mumbai airport too
According to the plan, passengers will be able to check in via www.vietnamairlines.com or the Vietnam Airlines app within 24 hours to one hour ahead of departure.
They will receive an online boarding pass via an electronic device or be able to print the card themselves before going through the online check-in counter at Mumbai airport with their boarding pass and identity documents being verified quickly.
With the goal of becoming a five-star international and digital airline, the national flag carrier has strived to deploy online check-in services simultaneously across many domestic and international airports.
At present, Vietnam Airlines’ passengers can check-in online at all domestic airports and 31 international airports, including London Heathrow (UK), Frankfurt (Germany), Moscow (Russia), Tokyo Narita, Tokyo Haneda, Osaka Kansai, Nagoya, Fukuoka (Japan), Seoul, Busan (the Republic of Korea), Guangzhou, Shanghai, Chengdu, Beijing, Hangzhou (China) Hong Kong (China), Taipei, Kaohsiung (Taiwan, China), Singapore, Bangkok (Thailand), Kuala Lumpur (Malaysia), Yangon (Myanmar), Jakarta, Bali (Indonesia), Siem Reap, Phnom Penh (Cambodia), Luang Prabang, Vientiane (Laos), Sydney, Melbourne (Australia), and Mumbai (India).
