Mobileum Launches Roaming DNA for CSP Customer Analytics
Mobileum has announced the launch of Roaming DNA, a Deep Packet Inspection (DPI) powered roaming solution that delivers network and customer-level analytics for CSPs to deliver consistent, high-quality services when their customers travel internationally. Mobileum Roaming DNA
Part of Mobileum’s market-leading portfolio of roaming solutions, Roaming DNA is powered by high-performance DPI technology to enable 360° network performance monitoring, high-quality roaming services and personalized roaming experiences.
At the network level, Roaming DNA provides full visibility over the quality of partner networks so that CSPs can make optimal steering decisions and accelerate fault resolution. At the customer level, Roaming DNA provides rich, individualized roamer analytics to enable customer care teams to address customer experience issues quickly and leverage segment-based insights to offer a personalized service to VIP customers.
Roaming DNA empowers telecom operators to improve roaming service performance and customer care by providing granular QoS/QoE insights per country and partner; fault isolation to identify, inspect and analyze control plane events; network troubleshooting to enable real-time recording and analysis of all user and control plane events at the packet level; and real-time alerts to proactively monitor network degradation issues.
Miguel Carames, Chief Product Officer, Mobileum Mobileum Roaming DNA
When customers are roaming, they want their data services and applications to perform as good as they do at home. But the way operators have monitored their roaming services in the past has not given an accurate picture of the true quality of experience. Roaming DNA works at the heart of this problem by providing deep network analytics and granular insights about individual roamers’ usage and quality of experience, helping telecom operators make better steering decisions and expedite any trouble shooting required.
Mobileum is a leading provider of analytics solutions for the telecommunications industry. They offer a wide range of products and services, including:
- Roaming analytics: Mobileum helps telecom operators optimize their roaming business by providing insights into roaming usage, revenue, and costs.
- Core network analytics: Mobileum provides analytics solutions to help telecom operators improve the performance and efficiency of their core networks.
- Security analytics: Mobileum helps telecom operators detect and prevent fraud, spam, and other security threats.
- Risk management analytics: Mobileum helps telecom operators manage risk by providing insights into fraud, churn, and other risks.
- Connectivity testing: Mobileum provides tools to help telecom operators test the quality of their networks and services.
- Customer intelligence: Mobileum helps telecom operators understand their customers’ needs and preferences.
Mobileum’s products and services are used by more than 1,000 customers worldwide, including 35 of 36 global Tier 1 telcos and 70% of Tier 2 telcos.
