Keflavik International Airport expands use of Gentrack's Veovo Flow Management system ⋆

Keflavik International Airport expands use of Gentrack’s Veovo Flow Management system

Keflavik International Airport in Iceland said it has decided to expand the Veovo Flow Management system provided by Gentrack of New Zealand throughout its compound. Keflavik International Airport is Iceland’s largest and busiest airport, serving millions of passengers each year.

It initially deployed the solution from New Zealand-headquartered Veovo in 2016 to cover check-in and security processes but flow management is being extended to cover the boarding gates.

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This system consists of sensors and deep learning algorithms to show how passengers move through and use the airport, enabling more informed operational and business decisions.

The airport has already integrated technology into many aspects of its operations to enhance the passenger experience and improve efficiency.

Here are some examples of how technology is used in Keflavik International Airport:

Self-Service Kiosks: The airport has installed self-service kiosks throughout the terminal that allow passengers to check in, print boarding passes, and tag their own luggage, reducing the need for interaction with the airport staff.
Automated Passport Control: The airport has also installed automated passport control kiosks that use facial recognition technology to speed up the customs process for arriving passengers.
Real-Time Flight Information: Keflavik International Airport provides real-time flight information to passengers via its website and mobile app, allowing travelers to stay updated on any changes to their flights.
Smart Parking: The airport’s smart parking system uses license plate recognition technology to automatically charge passengers for parking, eliminating the need for parking tickets.
Virtual Assistants: The airport has deployed virtual assistants throughout the terminal that can provide passengers with information on flights, services, and amenities in multiple languages.

By using technology in these ways, Keflavik International Airport has been able to improve the passenger experience, reduce wait times, and increase efficiency. These improvements are especially important in a busy airport like Keflavik, where quick and easy access to information and services can make a significant difference to passengers.

It’s worth noting that the airport’s use of technology is constantly evolving and improving. For example, in 2021, Keflavik International Airport announced plans to launch a contactless biometric identification system for passengers, further streamlining the airport experience.

Overall, the integration of technology into the operations of Keflavik International Airport has made it a more modern, efficient, and passenger-friendly airport. As technology continues to evolve, it’s likely that the airport will continue to find new and innovative ways to use it to enhance the passenger experience.