Hrvatski Telekom (HT), a member of the Deutsche Telekom group, has initiated a digital transformation project aimed at modernizing its Business Support Systems (BSS) for its enterprise and small-to-medium business (SMB) customers.

The Croatian telco has partnered with Beyond Now to implement its Infonova SaaS BSS, a move that is expected to expedite the launch of new digital services and solutions.

A New Online Store and Self-Care Portal for Business Users

The transformation will provide business users with a new online store and a self-care portal for managing fixed, mobile, and digital solutions and services. As the solution is SaaS-based, HT anticipates a reduction in operational costs through process automation. The implementation, divided into three phases, aligns with the telco’s vision to foster service innovation.

A Catalyst for Digital Transformation

Marijana Bačić, HT management board member and COO Business, expressed the company’s commitment to supporting its business users’ digital transformation journey. “We see a great demand from our business users for new digital services and technology solutions that can help them with their digital transformation, and we, as their reliable partner, want to enable them to find all the necessary services and solutions with us,” she said.

A First for Hrvatski Telekom Hrvatski Telekom Digital Transformation

Boris Drilo, HT management board member and chief technical and IT director, highlighted the significance of the project. “This is the first time for us to implement and integrate a complex SaaS solution into our IT environment and processes,” he stated. “We expect that with this approach we will significantly improve our time to market and enable our commercial organization a powerful tool to further develop and grow our portfolio in the market.”

Beyond Now’s Role in the Transformation

Beyond Now CEO Angus Ward expressed his excitement about the partnership, stating, “Infonova SaaS BSS is the ideal platform to power this vision, combining the agility of SaaS with the cutting-edge capabilities of our BSS. We’ve long been advocating and supporting CSPs in their transition to take on this central role in the telecommunications and technology ecosystems and are committed to power HT’s success with their vision.”