The new research found that the introduction of unlimited roaming data plans in the US, Europe, and Far East will significantly drive usage by mobile roamers, leading to average data usage exceeding 1GB by the end of 2020.

It also forecasts that mobile operator revenues from international mobile data roaming are expected to grow at an average annual growth rate of 8%, reaching $31bn in 2022 compared to $21bn in 2017.

This is despite a global fall in data revenues by 11% in 2017 – including a 46% decline in West Europe – as a result of operators increasingly offering RLAH (Roam Like at Home) packages around the world. RLAH enables users to use their monthly voice, data, and messaging allowance while roaming without incurring additional charges.

Research author Nitin Bhas added: “There is very limited room for improvement on voice roaming in terms of increasing the scale of revenue. However, with data, alongside the potential to offer customised, contextual roaming bundles and services, the cost per MB is expected to fall significantly in most regions. This will encourage ‘non-data’ roamers to become active roamers.”

Silent Data Roamer Opportunity roaming data usage

Silent Roamers exercise caution, or do not use voice and data services at all while roaming, thus are a non-user segment. Juniper’s research found that this behaviour continues to represent a huge challenge to operators both in terms of customer satisfaction and lost revenue.However, Juniper estimates that silent roamers, declined to 67% of mobile roamers by the end of 2016, down from 71% in 2015.

Furthermore, Juniper forecasts a further decline to 53% by 2022, as operators focus more on silent roamers. This sector will continue to offer a far larger opportunity than increasing usage amongst active roamers to offset revenue losses.Juniper Research provides research and analytical services to the global hi-tech communications sector, providing consultancy, analyst reports and industry commentary.

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