Travel MVNO eRoaming eSIM has quietly crossed a milestone that says a lot about where the eSIM industry is heading. eRoaming eSIM ISO certification

The company has secured three internationally recognised ISO certifications at once, a move that marks its transition from a travel-first eSIM brand into a fully fledged global digital MVNO. It is not the kind of announcement that comes with flashy product launches or viral marketing campaigns, but in today’s eSIM market, it may be far more consequential.

The certifications include ISO 9001:2015 for quality management, ISO/IEC 27001:2022 for information security management, and ISO 14001:2015 for environmental management. Together, they cover the core pillars that increasingly define credibility in digital connectivity: operational discipline, data protection, and sustainability.

For a sector that has grown fast, and sometimes a little chaotically, this is a signal worth paying attention to.

From travel eSIM to global MVNO

eRoaming started life where many eSIM brands did: solving a pain point for travellers who wanted easy, affordable connectivity without swapping physical SIM cards. But the business has been evolving beyond that initial use case.

Today, the company positions itself as a digital MVNO with a broader scope. It provides connectivity in more than 200 countries, with data services live in over 165 markets, alongside voice, SMS, and a persistent global mobile number designed to stay with users as they move across borders.

That shift brings new opportunities, but also new expectations. Operating as a global MVNO means dealing with enterprise customers, roaming partners, regulators, and distribution platforms that look far more closely at governance than the average consumer ever will.

This is where ISO certification moves from being a “nice to have” to a strategic requirement.

Why triple ISO certification matters now

According to managing director Ravi Navaratnam, the decision to pursue all three certifications was closely tied to the company’s growth trajectory.

“As eRoaming scales its international footprint, managing governance, security, and operational discipline has become increasingly important,” he explains. “Achieving triple ISO certification ensures growth is built on strong foundations focused on reliability, security, and sustainability.”

That combination is telling. Many fast-growing eSIM players focus heavily on acquisition, pricing, and coverage maps. Fewer talk publicly about governance frameworks, supplier risk assessments, or incident response planning, even though these are exactly the issues that enterprise buyers and regulators care about.

ISO 9001 formalises how quality is managed across service delivery, customer support, supplier relationships, and internal processes. In practice, it means fewer ad hoc decisions and more repeatable, auditable workflows.

ISO/IEC 27001, meanwhile, goes straight to the heart of trust.

ISO 27001 and the new baseline for eSIM providers

Information security has become one of the most sensitive topics in the eSIM space. Platforms are handling growing volumes of personal data, payment details, location information, and cross-border usage records. For providers operating at scale, informal or undocumented security practices are no longer acceptable.

ISO/IEC 27001 is increasingly viewed as a baseline requirement rather than a differentiator, especially for digital MVNOs working with enterprise, financial, and travel partners.

For eRoaming, the certification helped formalise processes that were already largely in place. These include access controls, incident response procedures, data governance policies, supplier risk assessments, and clear accountability frameworks.

The difference is that these processes are now documented, audited, and externally validated.

Navaratnam notes that this has had a very practical impact. Due diligence cycles with partners are shorter, security questionnaires are easier to complete, and trust-based decisions happen faster.

In a market where deals often stall on compliance questions rather than pricing, that is a competitive advantage.

Environmental management in a digital-first model

ISO 14001 might seem less obvious for a digital connectivity company, but it aligns closely with how eSIM providers differentiate themselves from traditional mobile operators.

eRoaming’s environmental certification reflects its digital-first operating model. The focus is on reducing paper-based processes, minimising physical SIM waste, optimising cloud and infrastructure usage, and embedding sustainability considerations into supplier and operational decisions.

This is an area where the eSIM industry often relies on implicit assumptions. eSIMs are widely promoted as “greener” than plastic SIM cards, but few providers are willing or able to back that claim with structured environmental management systems.

ISO 14001 does not magically make a company sustainable, but it does force discipline. Environmental impact is measured, policies are defined, and continuous improvement becomes part of day-to-day operations rather than a marketing slogan.

Governance catches up with innovation

The broader significance of this milestone goes beyond a single company.

The eSIM sector is maturing. Early growth was driven by convenience, pricing arbitrage, and consumer frustration with roaming charges. Today, the conversation is shifting.

Regulators are paying more attention to cross-border digital services. Enterprise buyers want assurance around data handling and continuity. Distribution partners are more selective about which brands they align with. Even consumers are becoming more aware of privacy and sustainability issues.

In that context, governance and compliance are becoming as important as innovation.

Some of the largest players in the market, particularly those targeting enterprise and IoT segments, already treat ISO 27001 and ISO 9001 as table stakes. Travel-focused eSIM brands are now being pulled in the same direction as they expand into B2B, wholesale, and regulated markets.

eRoaming’s move suggests that this shift is no longer theoretical. It is happening in real time.

Automation, AI, and the next phase of scale

Alongside certification, eRoaming is investing heavily in automation, AI-driven customer support, and retention-focused product development.

This combination is worth noting. Automation without governance can amplify risk. AI without clear accountability frameworks can quickly become a liability. By contrast, structured management systems make it easier to scale these technologies responsibly.

In practical terms, this means faster onboarding, more consistent customer experiences, and better handling of edge cases as the user base grows more diverse.

It also positions the company to serve markets beyond leisure travel, including long-term travellers, remote workers, SMEs, and enterprise clients that expect stability rather than experimentation.

Conclusion

What makes eRoaming’s triple ISO certification interesting is not the certificates themselves, but what they say about the direction of the eSIM market.

For years, success in this space was measured by the number of countries represented on a coverage map or the extent to which prices could be aggressively reduced. Today, the more durable competitive advantages are emerging elsewhere: governance, security, reliability, and credibility with partners.

If you examine more established digital connectivity players, particularly those operating in enterprise MVNO or global IoT markets, structured compliance frameworks have long been integral to their operating models. Travel-first eSIM brands are now converging on the same standards as they mature.

Industry analyses from organisations like the GSMA and ISO itself consistently point to information security and quality management as key enablers of sustainable growth in digital telecom services. As eSIM adoption expands into payments, identity, and regulated verticals, these frameworks will only become more critical.

In that context, eRoaming’s move looks less like a one-off achievement and more like an early alignment with where the market is heading. The eSIM industry is growing up. Providers that invest early in governance are likely to find that trust, not just technology, becomes the real differentiator.