UScellular Introduces Infobip’s Customer Engagement Solution
UScellular is introducing a customer engagement solution for its business and government customers powered by the global communications platform Infobip. The solution uses the Infobip CPaaS X (Communications Platform as a Service) platform to allow customers to create personalized, omnichannel messaging campaigns. Customer engagement solution Infobip CPaaS X
Revolutionizing Customer Engagement: UScellular’s Latest Offering
UScellular’s latest solution leverages Infobip’s CPaaS X (Communications Platform as a Service) to enable businesses to craft and deploy customized messaging campaigns seamlessly. This means businesses can now reach their target audiences effectively through channels such as SMS, RCS, MMS, voice, email, mobile push notifications, in-app messages, and WhatsApp.
The Power of Personalization
Personalization is key with this new solution, allowing organizations to tailor messages precisely to individual preferences. This capability ensures that the right message is delivered to the right person at the right time, enhancing engagement and conversion rates significantly.
“This solution will help our business and government customers affordably upgrade their messaging capabilities, better target the message to their audience, and generate a higher open and conversion rate,” said Kim Kerr, senior vice president, enterprise sales and operations for UScellular.
Seamless Integration with Existing Systems
A standout feature of UScellular’s solution is its integration with popular CRM systems, marketing automation tools, and other third-party software. This integration streamlines workflows and boosts operational efficiency across various industries.
Transforming Industries: Healthcare, Utilities, Government, and Retail
The benefits of UScellular’s customer engagement solution extend across diverse sectors:
- Healthcare: Facilitates patient engagement and remote monitoring.
- Utilities: Provides essential service alerts and payment reminders.
- Government: Enhances citizen engagement and service delivery.
- Retail: Optimizes marketing strategies and customer communications.
Speed and Efficiency Redefined
“Our automated CPaaS X onboarding and number provisioning allows UScellular customers to get operational and send messages faster than they thought possible,” said Marcelo Frizzo, Vice President of Telecom Strategy and Partnerships at Infobip. This ensures that UScellular’s customers can initiate messaging campaigns faster and more efficiently than ever before.
Industry Recognition and Reliability
Infobip’s CPaaS X platform has garnered recognition from Gartner as a leader in the CPaaS market, lauded for its comprehensive communication solutions and robust infrastructure. This endorsement underscores its reliability and effectiveness in enhancing customer engagement strategies. Customer engagement solution Infobip CPaaS X
About UScellular
UScellular is the fourth-largest full-service wireless carrier in the United States, providing national network coverage and industry-leading innovations designed to help customers stay connected to the things that matter most. The Chicago-based carrier provides a strong, reliable network supported by the latest technology and offers a wide range of communication services that enhance consumers’ lives, increase the competitiveness of local businesses and improve the efficiency of government operations.
About Infobip
Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 70+ offices worldwide. It offers natively built technology with the capacity to reach over 7 billion mobile devices and ‘things’ on six continents connected directly to over 700 telecom networks. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.
