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best mobile experience in the UK

EE offers best overall mobile experience in UK

EE offers the best mobile experience for customers in the UK, according to the new 2020 State of Mobile Experience report from Tutela.  best mobile experience in UK

EE remains dominant in Tutela’s reporting, with its subscriber base experiencing the highest Excellent Consistent Quality (representative of a range of use-cases such as 1080p video streaming, HD/group video calls, and realtime mobile gaming), fastest median download and upload speed, and best overall coverage of the big four operators.

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However, EE’s lead is not unchallenged: Vodafone’s subscribers experienced the highest Core Consistent Quality – this means that Vodafone customers enjoy a connection capable of SD video streaming, web browsing and social media sharing more often than subscribers of other operators (in areas where all operators offer service, called “Common Coverage Areas”). Additionally, Vodafone outperformed EE for Excellent Consistent Quality in Wales, as well as tying with EE in Scotland.

best mobile experience in UK

The gap between 3 and the other operators remains across almost every KPI tested, with the exception of upload throughput. This is likely due in part to 3’s more limited 4G coverage, with users spending a notable amount of time on 3G, and 3’s significant amount of 3G-only geographic coverage. 3’s initial 5G deployments have shown promise in the UK, but major investment in both infrastructure and spectrum licenses in the upcoming auctions will be critical for 3 to continue to compete with the rest of the UK’s operators.

Broken down by nation, a more complex picture emerges. EE is the dominant provider for Excellent Consistent Quality in the UK and Northern Ireland, but ties with Vodafone in Scotland. Vodafone also places first in Wales. Vodafone’s lead for Core Consistent Quality is also  demonstrated in every one of the four nations.

When comparing 4G and 3G usage in the UK, EE subscribers spend the most time on 4G at 89.6% of time. However it’s notable that subscribers on all operators spend a significant amount of time on 3G connections – particularly 3 subscribers, who are on 3G 22.9% of the time. 5G is not included in this chart as all current significant 5G deployments in the UK rely on a 4G primary cell to support these. This means there is no real volume of time where a UK subscriber is on a 5G-only connection.

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