Berlin Brandenburg Airport is stepping into the future with the introduction of BER Biometrics, a state-of-the-art digital service that promises to enhance passenger experience by incorporating facial recognition technology.

This new service allows travelers to navigate through various stations at Terminal 1, contactless and seamlessly, without the need to show a boarding pass.

A Smooth Transition: How BER Biometrics Works

BER Biometrics offers a series of streamlined processes:

• Baggage Label Printing: At selected self-service machines.
• Extended BER Runway Access: More time to reach your gate.
• BER Tegel Lounge Entry: Hassle-free access after booking.

Voluntary Participation

This service is entirely voluntary and free for passengers aged 16 and over. It’s designed to simplify and speed up your airport experience. As Thomas Hoff Andersson, Managing Director Operations at Flughafen Berlin Brandenburg GmbH, states, “The digital service enables them to plan and organize their stay at the airport more effectively.”

Getting Started with BER Biometrics

Registration Process

1. Download the SmartDepart App: Available from the App Store.
2. Selfie Time: Take a quick selfie for identification.
3. Onsite Image Capture: A live image is taken at designated stations in the terminal.

Matching and Activation

The SmartDepart app matches the files from the app with the images taken at the terminal, activating the service for use. It’s a straightforward process designed to get you through the airport faster and with less hassle.

Navigating the Airport with BER Biometrics

Self-Service Kiosks and Control Lanes

Passengers can use BER Biometrics at:

• Two Self-Service Kiosks: Located on the departures level.
• BER Runway Control Lane: For extended time slot usage.
• Tegel Lounge Entry Column: For seamless lounge access.

Data Security and Privacy

Your privacy is a top priority. The app provider deletes matching data after your flight, and you can manage your stored data independently within the app at any time. BER Biometrics Berlin Brandenburg

Collaborating for Innovation

Partnership with AirSphere

Berlin Brandenburg Airport has teamed up with AirSphere, a company known for automating passenger handling processes. This partnership has led to the successful implementation of the SmartDepart app and the introduction of BER Biometrics.

Frank Pfleiderer, Managing Director of AirSphere GmbH, notes, “We are delighted to have BER as the first customer for our new SmartDepart app and offer passengers at BER a new travel experience.”

Looking Ahead

Expanding Services

The range of services provided by the SmartDepart app is set to expand, promising even more convenience for passengers in the future. The goal is to offer similar services at other airports soon, enhancing the overall travel experience globally. You can hear more about these innovations and future plans at FTE Global 2024 in Los Angeles. Thomas Hoff Andersson will participate in a session focusing on “Next Generation Leadership Strategies for Tomorrow’s Airports.”

Conclusion: The Future is Here

BER Biometrics is more than just a step towards modernization; it’s a leap into the future of air travel. By making the airport experience smoother, faster, and more efficient, Berlin Brandenburg Airport is setting new standards for what it means to travel smart. Embrace the change, and enjoy a hassle-free journey like never before.

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