eSIMs, or embedded subscriber identity modules, are a technology that allows users to activate cellular data plans digitally without needing to insert a physical SIM card. This makes using cellular data while traveling or across multiple devices much more convenient. Two of the most popular eSIM providers for travelers are Airalo and Ubigi, which offer flexible, no-contract global data eSIM plans. With these services, users can access cellular data in over 140 countries by simply downloading an eSIM via an app or QR code. airalo vs ubigi esim

Airalo and Ubigi both aim to provide an easy way for travelers to stay connected anywhere in the world. However they have some key differences in their supported networks, pricing, account management, and more. This article will compare and contrast these two major eSIM providers to help you determine which is the better choice for your travel connectivity needs.

Supported Countries and Carriers airalo vs ubigi esim

Airalo and Ubigi both offer eSIM data plans in over 190 countries worldwide. However, they support different sets of carriers, which determine the coverage and performance in each region.

For Europe, Airalo has broader support with over 300 local carriers across 44 countries. This includes all major providers like Vodafone, Orange, T-Mobile, Telekom, and others. Ubigi supports about 70 carriers in Europe, lacking some key providers in certain countries.

In the US, both work with the three major networks – AT&T, T-Mobile, and Verizon. Airalo also partners with various regional carriers to enhance rural coverage.

In Asia, Ubigi has a slight edge supporting 16 carriers across 14 countries versus 13 carriers for Airalo. Key partners include SoftBank in Japan, Singtel in Singapore, and AIS in Thailand.

Overall, Airalo has the advantage for global travel with its wider country and carrier pool. However Ubigi still provides good coverage in most destinations through major provider partnerships. The exact experience will depend on the specific carriers available in the countries and regions being visited.

Ease of Setup and Activation

Setting up an eSIM data plan with either Airalo or Ubigi is designed to be quick and straightforward for users.

Airalo offers an easy step-by-step activation process through their mobile app. Users simply scan their passports, take a selfie, and activate the plan of their choice directly in the app in a matter of minutes. Airalo emphasizes fast activations, with most plans ready to use in under 5 minutes.

For Ubigi, users follow a simple activation process by scanning the QR code for their chosen data plan which automatically configures the eSIM profile on their device. While not quite as rapid as Airalo with typical activation times around 15 minutes or more, the QR code method still allows users to get connected with minimal hassle.

Both providers aim to make the eSIM setup seamless for users, though Airalo seems to have a slight edge with generally faster activation times. Still, the activation process for Airalo and Ubigi is vastly more convenient than having to obtain a physical SIM card when traveling.

Data Plans and Pricing

Both Airalo and Ubigi offer prepaid data plans without any contracts. The pricing and data packages are as follows:

• Airalo offers data packages ranging from 1GB to 5 GB. The 1GB package costs €9, 2GB is €15, 3GB is €20, and 5GB is €30. This comes out to €9 per GB. Airalo frequently offers discounts like 20% off a data package or €2 off the 2GB plan.

• Ubigi has data packages from 500MB to 5GB. The 500MB plan is €5, 1GB is €10, 3GB is €20, and 5GB is €30. This works out to €10 per GB of data. Ubigi doesn’t advertise any discounts or promotions on prepaid data packs.

• In terms of cost per GB, Airalo is cheaper at €9 per GB versus €10 per GB for Ubigi across most package sizes. The 1GB and 2GB plans especially are more affordable with Airalo.

• Both eSIM providers offer unlimited data plans as well. Airalo’s unlimited plan is €50 for 30 days, while Ubigi charges €99 per month for unlimited data.

So in summary, Airalo generally offers cheaper prepaid data rates per GB compared to Ubigi. Airalo also has more frequent discounts on its data packages.

Customer Service and Support airalo vs ubigi esim

When it comes to customer service and support, Airalo and Ubigi take slightly different approaches.

Airalo offers email support and an online knowledge base with FAQs but does not have phone support. Users have commented that response times can be slow at times, often 24-48 hours via email. The self-help options are decent, but those needing immediate assistance may find the lack of live support channels frustrating.

Ubigi provides 24/7 live chat in addition to email support. Response times are generally prompt, within a few hours. Phone support is not offered. The knowledge base has limited self-help content compared to Airalo.

Overall, Ubigi appears to have an edge in customer service simply by offering live chat. Airalo’s email response times could be improved, though their knowledge base offers solid self-help resources. Both should be sufficient for most users’ needs, but those wanting quick answers may be better off choosing Ubigi over Airalo.

Mobile App Experience

Both Airalo and Ubigi offer mobile apps to manage your eSIM plans and data usage.

Airalo’s app has a clean and intuitive interface that makes it easy to activate plans and manage your account. Users praise the smooth onboarding process and simple dashboard for monitoring data usage. The app provides real-time alerts when you hit data thresholds and allows easy purchasing of data bundles. However, some users report minor bugs.

Ubigi’s app provides the core features for account management but has a more basic interface. The app makes it straightforward to activate plans and track data consumption. However, the UI lacks some polish and visual appeal compared to Airalo. Managing multiple plans can get confusing, and notifications for data usage limits are not as robust. The app is functional but lags behind Airalo’s slicker experience.

A key advantage of Airalo is that it supports WiFi calling on iOS, allowing users to make calls over WiFi when cellular coverage is limited. This can be a lifesaver when traveling abroad. Ubigi does not currently offer WiFi calling.

Overall, Airalo edges out Ubigi when it comes to the mobile app user experience. Its UI offers greater convenience and control for eSIM users on the go. However, Ubigi’s app still provides the basic functionality needed to activate and monitor eSIM plans.

Flexibility and Control

Airalo and Ubigi both offer eSIMs that provide flexibility and control over your mobile data usage while traveling. Some key differences between the two:

• Airalo makes it easy to change data plans on the go through their mobile app. You can upgrade, downgrade or pause your plan at any time based on your usage. Ubigi requires contacting customer support to change plans.

• Airalo allows you to set notifications and alerts based on data usage thresholds you define. You can get notifications when 50%, 80%, and 100% of your plan is used up. Ubigi does not offer data usage notifications.

• Airalo provides the ability to temporarily pause data if you don’t need it for a short period. This allows you to easily conserve data when desired. Ubigi does not have an option to pause data – you have to switch to a lower bandwidth plan.

• With Airalo you can share your eSIM data plan with family and friends also using Airalo. Ubigi does not have eSIM sharing capabilities.

Overall, Airalo provides more flexibility and control over your eSIM data usage through their app. Ubigi’s options are more limited if you want to adjust your data plan on the go.

Security and Privacy airalo vs ubigi esim

When selecting an eSIM provider, you’ll want assurances that your personal information and payment details will be securely handled. Both Airalo and Ubigi utilize modern security protocols to protect user data.

Airalo requires an email and phone number to set up an account. Payment information is encrypted and securely stored by their payment processor. Airalo states they do not store payment details on their servers. User data is protected by firewalls and regular security audits. airalo vs ubigi esim

Ubigi also requires an email and phone number for account creation. They use Stripe for encrypted payment processing. According to their privacy policy, Ubigi collects limited user data and does not sell or share it with third parties, except when required by law. User data is secured by firewalls, encryption, and access controls.

On the privacy front, both Airalo and Ubigi state they only collect and store the minimum amount of personal information required to operate their service. Neither provider tracks user activity or location. Both have clear and transparent privacy policies detailing their data practices.

Overall, Airalo and Ubigi appear to take user security and privacy seriously, implementing reasonable safeguards to protect customer information based on industry best practices. Both seem like secure options for eSIM service.

Reviews and Reputation

Both Airalo and Ubigi have generally positive customer reviews and reputations.

Airalo has an average rating of 4.5/5 stars on the App Store based on over 5,000 reviews, indicating high customer satisfaction. Users praise the easy setup, reliability, customer support, and value for the money. Complaints focus on occasional slow data speeds. On TrustPilot, Airalo has a “Great” rating of 4.5/5 stars. Reviewers highlight the simple app, flexibility, and cost savings compared to roaming. airalo vs ubigi esim

Ubigi has a 4.7/5 rating on the App Store across nearly 900 reviews. Users remark on the easy activation, network reliability, and pricing. Some reviews mention inconsistencies with max data speeds. On TrustPilot, Ubigi has a “Great” rating of 4.2/5 stars. Positive feedback mentions the app’s functionality and customer service. Negative reviews focus on activation challenges and documentation.

Both providers appear to offer a positive overall user experience based on third-party review sites. Airalo benefits from substantially more customer reviews given its longer time on the market. Ubigi’s higher App Store rating may reflect its smaller user base. For most travelers, either Airalo or Ubigi presents reputable options for eSIM data connectivity.

Verdict: Which eSIM Provides Better Value?

When comparing Airalo and Ubigi, both eSIM providers offer strong value in different situations.

Overall, Airalo is better for travel while Ubigi suits remote workers and digital nomads. But both provide convenient, affordable eSIM options for internet access worldwide. The choice comes down to your specific usage needs.