Your flight has been canceled! What are you entitled to?
When canceling your flight, the airline is obliged to give you a refund of your ticket within 7 days or to take you to your destination via a different route. However, under the same conditions as initially agreed. canceled flight
If you lose a lot of time due to the cancellation, you will be reimbursed between € 125 and € 600 per ticket. This depends on the flight distance and how much delay you incur. The airline must give you this reimbursement. You do not need separate travel insurance for this.
The airline is obliged to pay the reimbursement in euros. You do not have to accept vouchers, vouchers or other allowances that are offered as compensation instead of money. If vouchers for food, drinks or overnight stays are offered separately from a reimbursement, then you can safely accept them.
Right to reimbursement canceled flight
However, you don’t just get a reimbursement. Several things must be met to be entitled to compensation. In the EU, you are entitled to compensation when you fly with a European airline when you depart from a European airport or fly back to a European country.
It is also the case that your right expires if you have been informed of the cancellation at least 14 days before your flight, if you have traveled via a different route without having lost much time or if there is force majeure.
Force majeure
If your flight has been canceled, has been delayed for a long time, is rebooked or if you are denied boarding, and there is force majeure, you are not entitled to compensation.
Examples of force majeure are snowstorms, ash clouds from volcanic eruptions, terrorism and unannounced strikes.
Regardless of how annoying this is, the airline can unfortunately not do anything about it and will not give you any compensation for this either. They often give you a drink, a meal or an overnight stay. This depends on the circumstances.
Claim your compensation
Your compensation must be claimed by the airline. Do you want to know how you can do this? Enter your flight details on EUclaim and check if you are entitled to compensation. If so, you can submit the claim to EUclaim or contact your airline.
