W Sydney Enhances Guest Experience with Groundbreaking IRIS App Integration
IRIS, a global market leader in mobile ordering and digital guest experience solutions for hotels, has been chosen by W Sydney to provide a personalized, digital ordering experience to guests and improve operational efficiencies with its cutting-edge hospitality platform. W Sydney IRIS App
With 588 stylish rooms and suites, and multi-venue dining experiences, W Sydney brings a new energy and modern take on luxury to the city and harbour waterfront. The five-star hotel, rising over Darling Harbour, was one of the most anticipated hotel openings of 2023.
Effortless Ordering at Your Fingertips
Gone are the days of waiting in lines or navigating complex menus. With the IRIS app, guests at W Sydney can embark on a journey of effortless ordering. This intuitive app empowers you to browse menus, place orders, and receive them directly at your location, be it the comfort of your room, the pulsating poolside, or the electrifying rooftop bar. Imagine indulging in delectable cuisine from the all-day dining restaurant or savoring refreshing cocktails at the Living Room bar, all without lifting a finger. The IRIS app grants you complete control over your stay, allowing you to order at your own pace and savor the moment.
The IRIS app provides guests with an invaluable reference tool, with instant access to information on the hotel facilities and amenities, F&B menus and local weather and attractions, all of which they can book or order in a few clicks. Furthermore, it supports the hotel with useful revenue-generating generating, upsell opportunities and empowers guests to tailor their hotel experience to their preferences, all from the convenience of their smartphones or tablets.
Guests at W Sydney will enjoy an unparalleled experience, reduced wait times, and improved order accuracy with mobile ordering, with the app enabling guests to be fully in control of their stay – placing orders and accessing information from their own device, at their own pace, wherever they are.
“We’re delighted with our partnership with the newly opened W Sydney. The team are really engaged and embracing the challenge of meeting and surpassing guest demands for a modern and efficient service.
Through digital ordering and the app’s seamless integration into the hotel’s operations, W Sydney is enjoying a boost in F&B revenue, optimised staff workflows, and reduced operational costs.
We are thrilled to build upon our existing success with W Hotels and contribute to W Sydney’s commitment to providing exceptional guest experiences.”
— Graham Rushin, VP Sales and Marketing at IRIS
Dive Deeper into the W Sydney and IRIS Experience
Intrigued by the prospect of a stay at W Sydney, enhanced by the transformative power of the IRIS app? Delve deeper into the W Sydney experience by exploring their website or social media channels. For hoteliers seeking to elevate their guest experience and unlock new revenue streams, IRIS offers a comprehensive suite of solutions. Visit the IRIS website to learn more about their industry-leading hospitality platform.
About W Sydney
W Sydney is set on the city’s magnificent waterfront in Darling Harbour, with immediate access to the CBD, International Convention Centre, and harbour entertainment precinct.
In addition to its 588 luxury rooms and suites, W Sydney features a two-storey rooftop bar, heated infinity pool overlooking Darling Harbour, AWAY® Spa, FIT gym, all-day dining restaurant, Living Room and bar and state-of-the-art event spaces. A member of the Marriot Bonvoy travel rewards program, W Sydney brings its unique take on luxury, design, and charisma to Sydney.
About IRIS
IRIS empowers Hotels and F&B leaders to do what they do best: increase revenue, look after their teams, and provide an outstanding customer experience.
Their flexible hospitality platform enables hotels and restaurants to provide a truly digital ordering experience to their guests, making it easier and faster for guests to browse, order, and pay for items and services across multiple outlets.
Since 2010, thousands of hotels on every continent across the world have used IRIS’s mobile, tablet, and web app technology to boost additional revenues by 20% on average.
