Vodafone UK has issued a public apology after customers were left unable to use their phones abroad over the weekend – leaving many without service. vodafone uk error

On Monday, the network said a “technical error has now been fixed”, admitting devices were down outside of the UK on Sunday – while others were wrongly sent bills in the thousands of pounds.

“We are very sorry that some customers could not use their phones yesterday when roaming abroad” a Vodafone statement said.

“This was due to a technical error, which we have now fixed. Some customers are receiving billing messages in error; we are working through these as an urgent priority and are removing errors from customer accounts.”

Customers took to Twitter, saying they were unable to use their phones and could not reach the operator.

Many received alerts from Vodafone that their data had run out, despite the fact that many still had data remaining in their monthly allowances.

Since 2017, under EU regulations UK consumers are able to use the minutes, texts and data included on their mobile phone tariffs when traveling in the EU at no extra charge.

Vodafone customers posted on Twitter that their bills had risen by between hundreds and thousands of pounds within just 12 hours. vodafone uk error

Image copyright TWITTER

Another tweeted: “So upset!! Have spent nearly 2 hours getting through to your support line whilst@on holiday in Italy, ruined my Sunday night.

“£910 bill and thought I’d done something wrong, burst into tears! Really not happy Vodafone.”

In August, a similar issue affected Three Ireland. The mobile operator had to apologize after a system upgrade error added bogus roaming fees to customers’ bills and suspended their services.

Have you been affected by these Vodafone faults? vodafone uk error

If you’re a Vodafone customer that’s been affected by any of the two named issues, make sure you check your bill.

Find out if you’ve been charged for the right tariff, and whether the amount you’ve been billed is accurate.

If you think there’s something wrong then you need to challenge your mobile phone bill by reporting it to Vodafone.

However, the company has said that it’s in the process of rectifying any issues already – stating customers do not need to get in touch on the back of the errors.

“Customers will not be charged and do not need to worry about contacting us as we are proactively checking accounts,” the statement added.

If you are experiencing a billing error with Vodafone UK, there are a few steps you can take to resolve the issue:

1. Check your bill: Make sure to review your bill carefully and check for any charges that don’t seem correct or are unexpected. It’s possible that there may have been a mistake or an additional charge that you weren’t aware of.
2. Contact Vodafone customer service: You can reach out to Vodafone UK’s customer service team to report the billing error and get assistance with resolving the issue. You can contact them by phone, email, or live chat through the Vodafone UK website.
3. Provide evidence: If you have evidence that supports your claim of a billing error, such as a screenshot or a copy of your contract, make sure to provide this to Vodafone customer service. This can help them investigate the issue more quickly and accurately.
4. Escalate the issue: If you are unable to resolve the billing error with Vodafone customer service, you can escalate the issue by contacting Vodafone’s complaints department. You can also file a complaint with an external organization, such as Ofcom, which is the UK’s communications regulator.
5. Consider switching providers: If you are consistently experiencing billing errors or poor customer service from Vodafone, you may want to consider switching to a different mobile network provider. Make sure to research your options and compare prices and plans before making a decision.