Vodafone Spain is obliged to return to a customer more than €300
Vodafone Spain will have to return to a customer in Cantabria more than 300 euros that were charged for roaming during a trip to the US two years ago despite the fact that its website says that in that territory it is a service “without cost ” for all users who have registered since before May 20, 2018. vodafone spain roaming mistake
FACUA-Consumers in Action , an entity of which the affected party is a partner, took the case to arbitration and an award of the Consumer Arbitration Board of Cantabria, which has forced Vodafone to return all the money to the affected party, who has already the 332 euros have been reimbursed.
As reported by FACUA in a statement, the customer, a resident in Santander, had its line with Vodafone since 2014, so it met the requirement to be used in the US with the same rates as in Spain. After receiving up to three invoices with extra charges for the “voice and data roaming service“, the affected claimed. “They told me they would give it back to us, but it was not like that, then they offered to return me only 50 euros .” At that moment, without thinking about it, I decided to go to FACUA, “he says.
The legal team of the association went to Vodafone to urge the return of the unduly collected amounts, but the company did not accept the claim. Given this, FACUA requested the conclusion of an Arbitration, which contributed the content of the company’s website where it ensures that roaming has no cost in the US if the customer is discharged before May 20, 2018 and claimed that the company provided the recording of the call in which José Luis accepted the service; call in which a telemarketer confirmed that he met the requirements to be free. Now the arbitration award has given the reason to the user.
The resolution, which has the same value as a court ruling, states that the company “does not destroy the claim of the claimant by the requested test (the recording)” because “it says it has not been found”. “For reasons solely attributable to Vodafone,” he continues, “this does not prove the non-gratuity of the service when the appellant also presents a screenshot in which Vodafone advertises the free service.” vodafone spain roaming mistake
