VEON Ltd., a leading global provider of connectivity and internet services, and Amdocs, a leading provider of software and services to communications and media companies, announced that they have signed a seven-year agreement that will enable innovative digital services for VEON customers in Uzbekistan and Kazakhstan.

The agreement is expected to lay the foundation for VEON’s Beeline mobile operators in Uzbekistan and Kazakhstan  to launch transformational digital services and personalised experiences. This will happen by deploying Amdocs’s microservices-based monetization and commerce suites using technology based on cloud-ready architecture.

VEON Group companies, through their unique digital operator strategies, serve their consumer (B2C) and enterprise (B2B) customers with advanced financial, entertainment, and data analytics-based services. As of June 30, 2021, VEON Group, operating in 9 countries with 213.7 million subscribers, served 18.8 million users with digital content and 19.4 million with digital financial services, while supporting tens of thousands of merchants by helping them to digitalize their customer reach and services. VEON Group companies also reach 28 million mobile users through self-care mobile apps.

“VEON is embarking on a journey to be a world-leading digital operator,” explains Kaan Terzioglu, CEO of VEON Group. “The ability to innovate, provision, and adapt the digital services we can offer our customers is at the core of this journey. Amdocs is a long-term trusted partner of VEON and will accompany us on our way to digital innovation. This agreement will give us the business agility and IT velocity we need in our digital operator transformation.”

“We are delighted to expand our long-term relationship with the VEON Group for the benefit of their customers in Uzbekistan and Kazakhstan,” says Shuky Sheffer, President and CEO of Amdocs Management Limited, “The seamless introduction of new digital services, with fast time to market and personalised experiences, will enable consumers in these markets to take advantage of the next-generation of communication and media experiences, as well as lay the foundations for future growth and innovation.”

Under the agreement, Amdocs will provide new monetization, service and network automation solutions, catalog management, commerce, and care systems, enabling new multi-channel front ends for digital services.

Uzbekistan and Kazakhstan represent fast-growing markets for VEON under the Beeline brand. As of June 30, 2021, of VEON’s 6.7 million customers in Uzbekistan, over 56% are 4G subscribers with access to digital services, while in Kazakhstan, over 58% of its 10 million customers use 4G services.

Amdocs is a global leader in software and services for communications, media, and financial services companies. Founded in 1982 and headquartered in Chesterfield, Missouri, USA, Amdocs provides a wide range of software solutions and professional services, including billing, customer relationship management (CRM), operations support systems (OSS), network management, and digital transformation.

Key Areas of Expertise

1. Customer Experience and Revenue Management: Amdocs is known for its customer experience solutions that help telecom operators and digital service providers manage their customer lifecycle, from initial engagement to billing and revenue management. Their software platforms are designed to help clients offer personalized experiences, improve customer retention, and increase profitability.
2. Digital Transformation: Amdocs offers solutions that help companies transition to digital-first business models. This includes modernizing legacy systems, implementing cloud-native software architectures, and using artificial intelligence (AI) and machine learning (ML) to enhance operational efficiency and customer interactions.
3. Network Solutions: Amdocs provides software for managing next-generation networks, including 5G, IoT (Internet of Things), and fiber networks. Their solutions help service providers plan, design, deploy, and manage complex network infrastructures, aiming to improve service quality and reduce costs.
4. Cloud Services: Amdocs has developed cloud-native solutions and works closely with major cloud providers to support its clients’ migration to the cloud. They offer services that facilitate the adoption of cloud technologies, including cloud strategy, migration, management, and optimization.
5. Media and Entertainment: Beyond telecommunications, Amdocs is involved in the media and entertainment sectors, helping companies deliver personalized content, manage subscriptions, and monetize digital services.

Global Presence and Clientele

Amdocs operates in over 85 countries and serves some of the world’s largest communications and media companies, including AT&T, Vodafone, Telefónica, and Comcast. It has a strong market presence in North America, Europe, and the Asia-Pacific regions.