As a pioneer in Hong Kong telecom, SmarTone has consistently been at the forefront of innovation—from being the first to launch 5G citywide and 5G home broadband, to catering to travelers through its Birdie brand (launched in 2018) and comprehensive roaming data plans. SmarTone Spare SIM

Demonstrating this commitment, the company now introduces the city’s first complimentary “Spare Travel SIM”, exclusively for PriorityPlus™ Premium members—offering unparalleled peace of mind and seamless connectivity while traveling.

SmarTone Spare SIM Key Highlights:

• Eligibility & Period: Available to PriorityPlus™ Premium members from April 10 to December 31, 2025. Each member may redeem one Spare Travel SIM per mobile line, with a minimum 30‑day interval between redemptions.
• Redemption Requirements: To collect, customers must present the original SMS notification and use the same ID initially registered with SmarTone; screenshots or copies are not accepted.
• Validity: Collected SIM must be activated within 3 months, or it will expire.

How It Works:

Before departure, members can collect their free Spare Travel SIM from any SmarTone store. This backup SIM is linked to your primary number, allowing seamless use of your existing plan if your original SIM or device is lost overseas.

In such cases, simply contact the SmarTone Customer Service Hotline or Online Live Chat. After a quick identity verification, your backup SIM will be activated within 15 minutes, and your original SIM deactivated. This ensures continued use of your original mobile number without disruption.

The Spare Travel SIM is your personal travel safety net, designed to deliver a worry-free and smooth connectivity experience, wherever your journey takes you.

Why This Matters:

1. Industry leadership: SmarTone has been a trendsetter in Hong Kong—first to introduce widespread 5G and innovative roaming solutions like Birdie Travel SIMs. Introducing the first-ever free Spare Travel SIM underscores their ongoing dedication to customer convenience.
2. Traveler-centric hassle-free solution: Unlike pay-per-use travel eSIMs and tourist SIM cards that require purchase (e.g., CSL, 3HK, CMHK), SmarTone’s Spare Travel SIM is a complimentary safety net, offering continuity of service—not just data—absolutely free.
3. Unique within local market: While competitors like Hong Kong’s “3 for You” brand (Hutchison) offer travel-focused services—such as lending backup phones or SIM deliveries—these are paid privileges or limited in scope and geography. SmarTone’s Spare Travel SIM, in contrast, is fully free, locally accessible, and tied to your existing number.

Bottom Line

SmarTone’s Spare Travel SIM builds on their strong track record in innovation and customer-first services, offering a truly complimentary and hassle-free backup solution for travelers. No other Hong Kong operator currently provides such a free, proactive backup SIM tied directly to your primary number, making SmarTone a clear standout in traveler protection and service continuity.