Following the complaints of numerous users, FACUA-Consumers in Action warns of irregularities in the collection of roaming outside the European Union (EU) by telecommunications companies that, in many cases, skip the maximum of 60.50 euros (50 euros plus VAT). roaming limits

That ceiling of 60.50 euros is the limit that marks the regulations of the sector. From this amount, telecom companies have the obligation to block services, so that they can only be reactivated if consumers explicitly allow it.

READ MORE: Roaming without pressure. Worldwide.

The association advises users to receive invoices in which this cap is exceeded for roaming services after traveling outside the EU that can claim their operators to rectify the charges, since they are only required to pay those 60.50 euros.

FACUA points out that if the client authorized the company to continue providing roaming services after reaching that limit, it may charge a higher amount. Likewise, if the user previously decided to set a limit of consumption higher than expected by default.

The association advises users traveling outside the EU territory that their companies have to send them a message with information about the rates that will apply to them when they arrive in the destination country.

READ MORE: Roaming outside EU and EEA

In reference to data consumption, FACUA recommends deactivating them and making use of the free Wi-Fi networks that are found during the trip. In case of keeping them activated, it is necessary to exercise extreme caution regarding the amount of data that is downloaded and to know all the details of the rate applied by default or that specifically contracted to navigate roaming.

A maximum of 60.50 euros on the bill roaming limits

The association recalls that Regulation (EU) 531/2012 of the European Parliament and of the Council of 13 June 2012, in its Article 15, third paragraph, states that ” the roaming provider shall make available one or more maximum financial limits for certain periods of use, with the condition that the client is previously informed of the corresponding volumes.One of these limits (the financial limit by default) will be approximately 50 euros per monthly billing period (without VAT) and may not be higher than this amount“. This European regulation establishes that the default limit of 60.50 euros with VAT included ” will apply to all customers who have not opted for another limit “.

FACUA points out that the legislation reflects that the telecommunications company has to inform the customer when it reaches the destination country the price that will cost the megabyte via a message that you communicate that you are ” roaming ” and ” you will provide personalized basic information about the rates . ” This information will be sent to the customer’s mobile device via ” an SMS, by e-mail or by opening a pop-up window ” each time it ” enters a Member State (EU) other than its national provider and initiates for the first time a itinerant service“there. This legislation is also affected by mobile customers moving outside EU territory.

Likewise, the association indicates that, according to the regulations, the provider of the roaming service will have to interrupt it when the consumption reaches 60.50 euros to those users who have not expressly requested that an upper limit be applied, and give the necessary instructions in case you want to activate it. roaming limits