On the updated platform, pilot projects of next-generation solutions have already been implemented, such as voice chat bots with synthesis and speech recognition for customers in the field of transportation services (taxi and transportation), and complex interactive IVR for retail segment and online marketplaces.

“Smart” scenarios of call routing, a full cycle of integration of business solutions with instant messengers and social networks, an expanded “virtual office” – all this is now available for MTT Business customers.

“The main point of modernization was the ability to manage products and settings” MTT Business “by API . This is convenient both for customers and for product companies of the company, as the transition to the API ensures that the terms for the deployment of new solutions in MTT Business will be minimal, “notes Dmitry Onishchenko , Director of MTT’s Technical Development and Operations Department . “In practice, this means that MTT Business users will be able to flexibly scale and customize the services of the platform, responsive to the needs of their business and thus optimizing their processes.”

“The project of implementing the new MTT Business call processing platform has become a landmark for our company, because thanks to it we developed a number of unique systems for the Russian market and acquired invaluable experience in their implementation. The project continues our long-term cooperation with MTT in such critical areas as solutions for business clients and solutions for MVNE , and the successful introduction of a complex and flexible system has shown both our technical capabilities and the strategic thinking of the operator, ” marketing and system research of “NTTs PROTEY” LLC, Vladimir Freinkman .