InterContinental Hotels Group (IHG), a multinational hospitality company, has been a trailblazer in integrating technology into the hospitality industry. With a commitment to enhancing guest experiences and streamlining operations, IHG has embraced technological innovations that set it apart in the competitive hospitality landscape. InterContinental Hotels Group and technology

IHG is the fourth-biggest hotel company in the world. This article explores the various ways IHG has harnessed technology to revolutionize its services.

Embracing the Digital Transformation

At the heart of IHG’s strategy is a comprehensive digital transformation aimed at improving every aspect of the guest experience. From the booking process to the stay itself, IHG has implemented a range of technological solutions that have redefined what guests can expect from a hotel stay.

Seamless Booking with the IHG Mobile App

The IHG mobile app is a prime example of the company’s commitment to leveraging technology to enhance guest experiences. The app allows guests to search for hotels, book rooms, check-in and out, and even unlock their room doors, all from their mobile devices. This level of convenience and control has set a new standard in the industry, making travel more enjoyable and less stressful for IHG guests.

Smart Rooms: The Future of Hospitality

Another exciting innovation from IHG is the development of smart rooms. These technologically advanced rooms allow guests to control various aspects of their environment, such as lighting, temperature, and entertainment, through voice commands or a mobile app. This personalized control over the room environment takes guest comfort to a new level, making stays at IHG hotels an experience in themselves.

IHG Hotels & Resorts Announces Apple AirPlay Integration to Enhance In-Room Experience

As the first hospitality company to integrate AirPlay, IHG takes pride in delivering unparalleled convenience, time-saving, and friction-free service. Once AirPlay is available in hotels, guests will simply scan a QR code unique to the TV in their room to easily enjoy a personalized entertainment experience on the TV. Built with a foundation of privacy and security, AirPlay allows guests to stream, control, and share videos, photos, music, and more from their iPhone or iPad to the big screen, so they can watch popular streaming services*, including Apple TV+, rehearse presentations, enjoy vacation photos, and more, in the comfort of their hotel room.

Wi-Fi Connection for Guests Worldwide

The new Wi-Fi Auto Connect feature seamlessly connects loyalty members’ mobile devices upon entering hotels; available at more than 5,000+ IHG hotels worldwide.

IHG Wi-Fi Auto Connect is enabled by the newly redesigned IHG app and IHG’s proprietary internet solution, IHG One Rewards Wi-Fi. Globally, the company logs more than 5.3 million monthly Wi-Fi logins. With this new solution, guests who opt-in via their mobile devices will join the internet upon entering a hotel without having to worry about separate login codes or passwords, saving time and enjoying a better user experience. A one-time set-up is required via the app where the member user can enable auto connection via settings. The functionality empowers guests visiting a hotel for a meeting, overnight stay or dining at a restaurant in a hotel.

Investing in Artificial Intelligence (AI)

Recognizing the potential of AI to transform the hospitality industry, IHG has made significant investments in this area. IHG hotels are utilizing AI in a variety of ways. They employ AI-powered chatbots to deliver instant responses to guest queries and utilize sophisticated data analysis tools to gain insights into guest needs and preferences, allowing IHG to better understand and anticipate their requirements.

AI Chatbots: Enhancing Customer Service InterContinental Hotels Group and technology

One of the ways IHG is using AI is through the implementation of AI chatbots. These chatbots can handle a range of customer service interactions, providing instant responses to guest queries and freeing up human staff to handle more complex issues. This not only improves the efficiency of IHG’s customer service but also ensures that guests can get the information they need when they need it.

InterContinental Hotels Group and Technology conclusion

In conclusion, InterContinental Hotels Group is leading the way in the use of technology in the hospitality industry. From its mobile app to its smart rooms and use of AI, IHG is setting new standards for what guests can expect from a hotel stay. As technology continues to evolve, we can expect to see IHG at the forefront of new developments, continuing to innovate and enhance the guest experience.

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