Kiwi.com is a company that changes the travel industry! Kiwi is a pioneer in virtual interlining (connecting flights from airlines that do not codeshare). With Kiwi’s unique algorithm, Kiwi can create combinations of flight, train, and bus tickets and offer them in a single itinerary. kiwi flights

Unlike most travel sites, Kiwi doesn’t sell tickets directly. Instead, it searches hundreds of airlines to find the cheapest possible routes, even if it requires flying with multiple carriers. By mixing and matching flight segments, Kiwi can often save travelers significant amounts of money compared to booking directly.

In addition to cheap flights, Kiwi.com also offers add-on services like travel insurance, airport transfers, and car rentals. Customers can bundle these extras to create a complete trip. Kiwi provides 24/7 customer support and the lowest price guarantee to assure travelers when booking through their site.

Over the past decade, Kiwi has expanded rapidly and now searches over 1,200 airlines to find deals. The company employs over 2,000 people and has localized sites in over 15 languages. Kiwi’s unique flight-combination model has proven popular with budget-conscious travelers.

How Kiwi Flights Work

One of the unique aspects of Kiwi.com is how it searches for flights. Rather than just show results from a single airline, Kiwi’s flight search algorithm combines legs from multiple airlines into a single itinerary if it can find a cheaper overall fare that way.

For example, if you search for a flight from Paris to Tokyo, Kiwi might show an option that includes a short flight on a low-cost carrier like EasyJet from Paris to Amsterdam, followed by an international flight from Amsterdam to Tokyo on KLM. The combined fare could be significantly less than what a single airline charges for the direct Paris-Tokyo route.

This mixing and matching of airlines is something that regular airline websites and online travel agencies typically don’t do. By piecing together different legs from various carriers, Kiwi can sometimes find much cheaper options compared to other sites. However, this does mean your itinerary may involve more stops or plane changes.

The Kiwi flight search algorithm is very sophisticated and searches hundreds of possible routes, airlines, and fare class combinations to uncover deals. It’s a great option for flexible travelers who don’t mind connections to save money. Just be aware of potential risks, like misconnections, if flights are delayed.

Sample Kiwi Flight Prices

Kiwi.com is known for offering affordable flight prices, especially when combining multiple airlines into one booking. Here are some examples of roundtrip flight prices in euros for common routes when departing from major European airports:

Berlin to London – Flights start at around €50 when booked in advance. Prices are generally between €75-150 for standard economy tickets.

Paris to Barcelona – Flights are frequently found for €80–120 roundtrip. Even last-minute bookings are usually under €200.

Amsterdam to Rome – Lots of budget options from €60 to €100. Mid-range fares are around €150–200.

Madrid to Lisbon – Very cheap route with flights as low as €40–60. Average price: €100–150 roundtrip.

Prague to Vienna – Short distance means cheap fares between €50 and €100 roundtrip, typically.

Athens to Santorini – Flights between the Greek Islands run €80–150, depending on season.

Dublin to London – Quick puddle jumper flights start around €60 roundtrip for basic tickets.

As you can see, Kiwi regularly offers budget-friendly pricing on routes across Europe. The exact price depends on factors like route, date, and add-ons selected. But overall, Kiwi is very competitively priced for European flights.

Add-ons and Upgrades

Kiwi.com offers several add-ons and upgrades to customize your flight experience. These options allow you to tailor your trip to your specific needs and preferences.

Extra Legroom

For a more comfortable flight, you can reserve seats with extra legroom. This gives you more space to stretch out your legs on long flights. The extra-legroom seats are near the front of the economy cabin or emergency exits. There is an additional charge for these seats that varies based on the airline and flight duration.

Priority Boarding

Priority boarding allows you to board the plane before other economy-class passengers. This gives you first access to the overhead bins to store your carry-on luggage. You can settle in without having to wait in long lines. Priority boarding passes are available for purchase during the booking process.

Checked Baggage

Most airlines allow for a carry-on bag included with your ticket. But if you need to check bags, you can add this during booking. The baggage fees depend on the airline, destination, and number of checked bags. Some discount airlines charge for all checked luggage. So it’s important to add bags in advance if needed.

In-flight Meals

If you want more than the free snacks and drinks offered, you can preorder meals for your flight. The meal options and prices will vary by airline and flight duration. This is a good option if you have dietary restrictions or want more substantial food.

Travel Insurance

Kiwi.com provides travel insurance options from Allianz Global Assistance. Insurance can protect you in case of flight cancellations, delays, lost baggage, and various emergencies. You can compare the coverage options and rates during booking.

By adding upgrades like extra legroom or preordering meals, you can customize your flight experience. The options available and added fees will depend on the specific airline and flight.

Booking Process

The booking process on Kiwi.com is straightforward and flexible. You can book flights directly on their website or mobile app.

When searching for flights, you’ll enter your origin, destination, and travel dates. You can also add stops and multi-city options if needed. Kiwi will show you available flight combinations, along with the prices, durations, and stopover details.

Once you’ve found a flight option you like, you can select it and proceed to booking. You’ll enter passenger information and contact details, and you’ll make your payment. Kiwi offers several payment methods, like credit cards, PayPal, and others.

During booking, you’ll also have the option to add travel insurance, seat selection, checked bags, and other ancillaries. Kiwi gives you a breakdown of all costs before final confirmation.

After booking, you’ll receive an email confirmation with your ticket information. You can access your booking details at any time through your account dashboard. You can also use the Kiwi app to have your tickets handy while traveling.

If you need to make any changes or cancel your booking, you can do so through their self-service portal for a fee. Kiwi aims to make the booking process straightforward for finding and booking flights.

Kiwi Reviews

Kiwi.com has received generally positive reviews from customers over the years. Many reviewers highlight the website’s ability to find low-cost flight options by combining flights from multiple airlines into a single booking.

The website is praised for its easy-to-use interface, which allows customers to quickly search for and book flights without much hassle. Users also appreciate the variety of customizable options during booking, such as add-ons for extra legroom or checked bags.

However, there are some common complaints in Kiwi reviews as well. Some customers report issues with flight cancellations or changes where Kiwi’s customer service was difficult to reach or unhelpful in resolving problems. Others note that the use of multiple airlines on a single booking can result in tight layover times or missed connections.

Additionally, Kiwi’s budget pricing means there are limitations on things like seat selection and baggage allowances compared to booking directly with the airline. Travelers are not always clear about these restrictions when booking.

Overall, though, Kiwi’s price and convenience seem to outweigh the downsides for many reviewers, especially leisure travelers looking for cheap getaways. The website garners recommendations from users willing to trade full-service frills for discounted airfare. Continued improvement of their customer service could further boost Kiwi’s reputation.

Kiwi Mobile App

The Kiwi.com mobile app allows travelers to book flights and manage trips on the go. The app is available for both iOS and Android devices.

Some of the key features of the Kiwi mobile app include:

• Search and book flights. You can easily search for flights using the app’s intuitive interface. Simply enter your origin, destination, and travel dates to find flight options and fares. You can book flights directly within the app.

• Manage existing bookings. Access your upcoming and past trips in the app. View your itineraries, check-in online, download mobile boarding passes, get flight status updates, track loyalty programs, and more.

• Price alerts. Set up price drop alerts and get notifications if fares for your desired routes decrease. This makes it easy to rebook at lower prices.

• Add-ons. Purchase additional services like checked bags, seat selection, and travel insurance through the app during or after booking.

• Mobile boarding passes. Download boarding passes directly to your phone’s wallet for a seamless airport experience.

• Offline mode. Once you book a trip, you can access the itinerary offline while traveling.

• Push notifications. Opt-in for useful alerts like flight reminders, delays or cancellations, and check-in reminders.

The Kiwi.com mobile app provides an efficient way for travelers to book and manage trips entirely from their smartphones. The app simplifies the booking process while offering useful travel management features.

Customer Support

Kiwi.com aims to provide helpful and responsive customer service through a variety of channels. Their support team can be reached via:

• Email: Support tickets can be submitted through their website and are typically answered within 1 business day. Email support is best for non-urgent inquiries.

• Social media: Kiwi’s Facebook and Twitter accounts are monitored during business hours and often provide faster responses than email. Messages can be sent via Direct Message.

• Telephone: For urgent issues, customers can call their support line at +44 203 808 9641. Wait times may be longer due to high call volumes.

• Chat: Live chat with an agent through their website is available during business hours. Chat is recommended for simple questions and booking changes.

• Self-service: Customers can browse Kiwi’s FAQ and help articles find answers to common questions. Useful for basic troubleshooting.

Kiwi aims to resolve issues on the first contact, though complex cases may require additional follow-up. Their support team is generally helpful, though some customers have complained of long wait times.

Their refund and cancellation policies are about average for OTAs. Flights can be cancelled within 24 hours for a full refund. Changes and cancellations outside of this period incur fees. Refund processing can take 7–14 days.

Overall, Kiwi provides decent customer service through a variety of channels. Wait times may be longer than ideal, but their team is responsive once connected. Their policies are fairly standard.

Conclusion

Kiwi.com provides a unique flight booking experience by combining flights from multiple airlines into one itinerary. This allows travelers to find cheaper fares by piecing together the optimal route.

Key things to know about Kiwi.com:

• Kiwi searches full flight inventories to find the cheapest fares. You can often save 20–60% compared to booking directly with an airline.

• Flights can be combined across multiple airlines, including low-cost carriers, for optimum pricing and routing. However, this increases the risk of delays or cancellations.

• Basic fares only include a personal item. Checked bags, seat selection, etc. cost extra. Read all the details before booking.

• The booking process itself is smooth and straightforward. Kiwi presents all flight details and add-on costs upfront.

• Customer support receives mixed reviews. Re-booking assistance if flights are delayed or canceled could be improved.

Overall, Kiwi.com is ideal for budget-focused travelers who prioritize finding the lowest base fare over maximizing convenience or loyalty perks. The trade-off for the low price is that the itinerary relies on the coordination of multiple airlines. As long as you review all the details and restrictions before booking, Kiwi can be a great way to save on flights.

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